IT Support Technician

About Us
AB Facility Services is a trusted facility solutions partner delivering integrated maintenance and building support services - helping organizations create and maintain safe, efficient, high-performing, and welcoming environments.
About the Role
AB Facility Services (ABFS) is a growing facilities services company providing commercial janitorial, HVAC, mechanical, engineering, and building maintenance services throughout the Northeast. We are looking for an Entry-Level IT Support Technician to provide day-to-day technical support to employees and help keep our office technology and systems running smoothly. This is a great opportunity for someone early in their IT career who is hands-on, dependable, customer-service oriented, and eager to learn.
Responsibilities
Provide first-level IT support to employees for hardware, software, login, email, printer, and connectivity issues.
Set up and configure computers, monitors, phones, printers, and other IT equipment for new and existing employees.
Troubleshoot basic Windows, Microsoft Office/Microsoft 365, network, and connectivity issues.
Assist with user accounts, passwords, access, and basic system permissions.
Maintain an organized inventory of computers, equipment, and IT assets.
Help troubleshoot issues with company applications and escalate more complex problems when needed.
Assist with onboarding and offboarding employees from an IT perspective.
Document IT issues, solutions, and equipment changes.
Provide occasional onsite support to employees and field/office locations as needed.
Qualifications
1–2 years of IT, help desk, technical support, or related experience.
Basic understanding of Windows computers, Microsoft 365, networking, and common hardware/software troubleshooting.
Strong problem-solving and communication skills.
Ability to explain technical issues clearly to non-technical employees.
Reliable, organized, and comfortable working independently.
IT education, certification, internship, or hands-on technical experience is a plus.
CompTIA A+ or other IT certification is a plus, but not required.

Employment type
FT EE (NJ Residence)

Work arrangement
No