Automation & DTC Fulfillment Supervisor

DC Industries is seeking a hands-on, detail-oriented manager to own the performance of our Pio automation grid and oversee all direct-to-consumer (DTC) fulfillment executed through automation. This role sits at the intersection of automation, inventory systems, and fulfillment operations, partnering with the Warehouse Manager and cross-functional teams to drive a highly efficient, system-led distribution environment. This role reports to the Warehouse Manager.
This is a full-time position. Saturday shifts may be required during peak season based on business needs.
Automation Grid Ownership (Pio)
Own end-to-end performance of the Pio automation grid, including uptime, throughput, bin utilization, and system health
Monitor daily grid activity, identify bottlenecks, and proactively resolve operational or system issues
Optimize slotting, bin allocation, and workflow configuration to maximize efficiency and capacity
Coordinate maintenance, troubleshooting, and continuous improvement efforts with internal teams and external partners
Own daily execution of the automation system to ensure consistent throughput and minimal downtime
Monitor system dashboards (queues, ports, task allocation) to proactively manage performance
Escalate issues to vendors with clear diagnostics and coordinate rapid resolution
DTC Fulfillment & Customer Experience
Oversee all DTC and automation-driven order fulfillment to meet service level expectations
Ensure orders are fulfilled accurately and on time, minimizing delays, short ships, and errors
Prioritize and manage order flow, including exception handling and urgent orders
Monitor key metrics (order accuracy, fulfillment speed, same-day shipping) and drive improvements
Support peak planning and execution to maintain high service levels
Inventory Control & System Alignment
Ensure real-time alignment between physical inventory and system records across WMS/ERP and automation platforms
Co-manage inventory control processes, including cycle counting, reconciliation, and adjustments
Investigate and resolve discrepancies through root cause analysis
Identify breakdowns between systems, processes, and physical operations (mislocated inventory, system mismatches, etc.)
Partner with IT, inventory control, and operations teams to maintain data integrity
Inventory Flow & Grid Optimization
Design and maintain optimal inventory placement strategies based on SKU velocity
Continuously adjust slotting to reduce congestion and improve pick efficiency
Optimize bin configurations (multi-SKU bins, dividers) to maximize storage density
Ensure inbound processes support efficient grid utilization
Data, KPIs & Process Optimization
Track and report on key performance metrics:
Units picked per hour (UPH)
Orders processed per hour
Bin utilization %
System uptime / downtime
Analyze data to identify trends, inefficiencies, and opportunities for improvement
Support development of dashboards, reporting tools, and SOPs
Process Improvement & Cross-Functional Execution
Improve workflows across:
Inbound → storage o Grid → picking → packing → shipping
Partner with IT/ERP teams to enhance system functionality and integration
Standardize best practices across teams and shifts
Training & Team Support
Develop and deliver training materials on systems, processes, and best practices
Provide hands-on support to team members to ensure strong system adoption
Foster a collaborative, high-performance team environment
Qualifications:
Experience in DTC fulfillment, warehouse operations, or automated distribution environments (Pio or similar)
Strong knowledge of inventory control processes (cycle counting, reconciliation, adjustments)
Experience with WMS/ERP systems and system-driven fulfillment environments
Strong analytical skills with a data-driven mindset
Technical aptitude with the ability to troubleshoot systems and workflows
Strong leadership, communication, and training capabilities
Proficiency in Excel and Microsoft Office tools
Hands-on, proactive approach in a fast-paced environment

Employment type
Full-Time

Work arrangement
No