Customer Relations Executive

About Us:
London Square is a leading residential and mixed-use developer and Aldar-owned company, delivering communities in well-connected locations across Greater London. Since it was established in 2010, the award-winning company has delivered nearly 5000 homes, through a mix of prime, mid-market and homes of all tenures, including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating world-class developments, anchored in high quality design, sustainability, and customer service excellence.
About the Role & Team 
As a key member of the Sales Operations team and reporting into the Regional Sales Operations Manager, you will play a vital role in maintaining exemplar standards across London Square’s on-site marketing suites and show homes, spread across multiple developments within our portfolio. Based on-site, your primary responsibility will be to uphold an exceptional sales environment and deliver a seamless customer journey.
Note this role be will be based on-site in locations in South West London (primarily Twickenham) and working hours will be 5 days a week Tuesday - Saturday 10am - 6pm.
Key Responsibilities:
Progress sales from reservation to completion, liaising with buyers, solicitors, and stakeholders.
Build and nurture strong relationships with purchasers, delivering a bespoke service.
Manage CRM systems to track interactions and milestones, ensuring smooth communication.
Lead on all formal communication to customers during their journey including options and choices selections, pre-completion correspondence and home demonstration appointments alongside the Customer Service Managers.
Provide updates on build stages through newsletters and personalised communication.
Organise and attend buyer-focused events, offering a premium experience.
Respond promptly and professionally to queries, ensuring resolutions meet buyer expectations.
Work closely with the Development Team to ensure we’re delivering customer-focused schemes.
Monitor and deliver an exemplary customer journey including Sales & Marketing Suites, Showhomes and customer experience.
Assisting with the coordination and delivery of show homes by working alongside interior designers and their contractors.
Key Skills & Experience:
Empathy and Communication Skills: Able to understand and respond to customers' needs with empathy, fostering a positive customer experience.
Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the company's vision for customer experience.
Detail-Oriented: Ensures that customer information, documents, and selections are accurately recorded and tracked.
Time Management: Capable of prioritizing tasks to ensure timely communication and project progression, especially around critical dates like legal completions.
Interpersonal Skills: Comfortable communicating with customers through various channels (phone, email, messaging apps) and maintaining a professional, friendly tone.
Knowledge of Housebuilding Processes: Understanding the stages from customer exchange to legal completion and handover.
Team Collaboration: Works well within cross-functional teams, supporting site teams, sales, and customer service to achieve common goals.
What’s in it for you?
Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits. 
Competitive compensation package including discretionary bonus.
Group Pension Scheme and Life Insurance.
25 Days holiday plus bank holidays including a holiday trading scheme and long service days.
In addition to these core benefits, we offer other benefits which may result in tax or money savings.  Some of these include:
Bupa Dental Cover
Bupa Employee Assistance
Virtual GP Service
Salary sacrifice scheme for electric vehicles
Cycle to Work
Gym Membership corporate discounts
Health Cash Plan
Perkpal (shopping discounts)
Tech Scheme
Payroll Giving
Our Commitment  
London Square is a fresh, exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team, click on the link to apply. You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship.
London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email careers@londonsquare.co.uk.
At London Square, we believe that a di

Employment type
Full-Time 36.25

Work arrangement
No