Localization Senior Project Manager

About Welocalize
Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.
Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com
Overview
The Senior Project Manager will be responsible for managing assigned accounts end-to-end, including project planning, execution, monitoring, delivery, and closure in line with Welocalize’s standard processes and tools. In addition, the Senior Project Manager will partner with the Operations Squad Lead to support large enterprise accounts.
This role will serve as the primary project-level contact for clients, building strong customer relationships while collaborating closely with Welocalize account directors and production teams to maximize delivery performance, client satisfaction, quality, and profitability.
The ideal candidate is a motivated and dependable professional with strong relationship-building skills across cross-functional teams. They should bring the adaptability, resilience, and energy needed to succeed in a fast-paced and evolving environment.
Main Duties
Lead and supervise global teams, including internal and external stakeholders, with responsibility for both direct and indirect reports
Prepare, analyze, and implement project plans in alignment with Welocalize standards, including project initiation, workflow management, completion, status updates, invoice approvals, and client information maintenance
Develop and manage detailed project schedules to ensure timely and efficient delivery
Prepare project estimates and proposals for client review and approval
Conduct risk assessments and implement strategic plans to minimize potential issues and ensure successful outcomes
Oversee QA projects, including resource allocation, defect management, reporting, and overall quality performance
Collaborate closely with cross-functional stakeholders to achieve project and client objectives
Create and maintain process documentation as required
Operate independently with moderate support, proactively identifying and escalating issues outside of scope in a timely manner
Partner with production teams to drive continuous improvement in project delivery, efficiency, and profitability
Build and maintain strong relationships with internal and external stakeholders, including colleagues across departments and vendors
Develop trusted client relationships at the project level, achieving measurable success in customer satisfaction ratings
Ensure clear, effective, and timely communication with all project stakeholders, including clients and production teams
Maintain accuracy and timeliness of all financial systems data
Prepare and deliver reporting, including weekly project status updates, budget-to-actual analysis, time management, and client/vendor-related issues
Protect project profitability through effective margin management
Plan, prepare, and lead quarterly business reviews with clients in face-to-face settings
Requirements
Education Level: Master’s degree, or Bachelor’s degree with relevant industry experience in lieu of a Master’s degree
Proven track record in Localization Project Management
Experience working internationally or directly with global product development teams
Experience within a technology-driven company or environment
Demonstrated success managing large enterprise clients
Proven ability to lead and deliver large-scale accounts and complex projects successfully
Experience creating client-facing documentation, including Statements of Work (SOWs), proposals, process documentation, and post-project reviews
Proven record of contributing to process improvements, operational initiatives, and new ideas
Experience supporting new client sales cycles, including presentations, analysis, recommendations, and relationship development
Strong experience managing financial budgets, reconciliations, and budget reporting
Hands-on experience with CAT and TMS tools, ideally including Crowdin, Smartling, XTM, or Phrase
Additional Skills
Positive attitude and high energy, with excellent interpersonal skills
Proven ability to lead large, diverse, and virtual teams effectively
Excellent written and verbal communication skills
Strong organizational, analytical, and problem-solving abilities
Effective presentation and stakeholder engagement skills
Demonstrated ability to build and maintain strong client relationships
Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven environment
Willingness and availability to travel as required for business commitments
Job Reference:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Work arrangement
Yes