Live opening · Posted 23 hours ago
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About the role
Description supplied by the original job listing.
Role: Oracle Service Cloud Redwood Consultant
Experience: 5+ Years
Skill: Oracle Service Cloud / Fusion Service + Redwood
Role Type: Functional / Techno-Functional
Key Requirement: End-to-End Implementation Experience
Key Responsibilities
Hands-on experience in Oracle Service Cloud / Oracle Fusion Service implementations.
Strong experience with Oracle Redwood UX and Redwood-based Service applications.
Configure and implement service processes including service requests, queues, assignments, categories and workflows.
Work with business stakeholders for requirement gathering, solution design and configuration.
Experience with Redwood UI adoption, configuration and extensibility.
Participate across the implementation lifecycle including requirement gathering, configuration, SIT, UAT, cutover and go-live.
Troubleshoot functional/configuration issues and support business users during implementation.
Mandatory Skills
Oracle Service Cloud / Oracle Fusion Service
Oracle Redwood UX
Service Request Management
Functional Configuration
Requirement Gathering & Solution Design
SIT / UAT / Go-Live
Minimum 2 end-to-end Oracle Service Cloud/Fusion Service implementations preferred
Good to Have
Oracle Visual Builder / VBS or VBCS
REST APIs / integrations
Oracle Fusion Cloud ecosystem experience
Work arrangement
No
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