Veterinary Receptionist / Client Service Representative

New Braunfels Veterinary Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
We're looking for someone with a positive personality who enjoys building relationships with clients and making every pet and owner feel welcome. A passion for veterinary medicine is a must, as we're seeking someone who takes pride in helping improve the lives of pets and the people who love them. The right candidate will be compassionate, dependable, and excited to contribute to a collaborative team dedicated to providing exceptional care every day.
Schedule and Compensation:
Compensation: $16-$18 per hour, for each hour worked
This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday, and one rotating Saturday a month.
Full-Time Benefits Package*
Health Package: Medical, Dental, and Vision Insurance (with HSA options)
Life Insurance and Disability
Employee Assistance Program (EAP)
401k with company match
Paid time off in accordance with site policy and applicable law
Personal pet discount
Uniform allowance
Minimum Qualifications and Skill Set:
1+ of experience in a customer service, reception, or client-facing role
Previous veterinary receptionist or healthcare-related front-desk experience preferred
Proficiency in the following skills:
Ability to manage a multi-phone line system while assisting in-person clients
Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
Strong organizational and time management skills
Positive attitude and willingness to collaborate with a team
Ability to remain calm, professional and solution-oriented during busy periods
Why Choose New Braunfels Vet?
For more than 35 years, New Braunfels Veterinary Clinic has been a trusted veterinary partner for pets and their families throughout New Braunfels and the surrounding communities. Our three-doctor small animal practice is built on a simple philosophy: treat every patient with dignity, compassion, and the same level of care we would want for our own pets.
We pride ourselves on creating a welcoming, supportive environment where both clients and team members feel valued. From preventive care to helping families through life's most important moments, we are committed to providing exceptional medicine while building lasting relationships with the people and pets we serve. If you're looking for a hospital with a strong reputation, a collaborative team culture, and a shared passion for making a difference in the lives of animals, you'll feel right at home at New Braunfels Veterinary Clinic. Here, your skills, compassion, and love of veterinary medicine will be appreciated every day.
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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Pay Range
$16—$18 USD
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
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