Technical Support Specialist

About The Company
Optum is a global organization dedicated to delivering innovative healthcare solutions through the integration of care and technology. Our mission is to help millions of people live healthier lives by providing access to comprehensive care, pharmacy benefits, data analytics, and resources that promote well-being. At Optum, we foster a culture rooted in inclusion, collaboration, and continuous growth, ensuring our team members are empowered to make a meaningful impact on the communities we serve. We offer a dynamic work environment with talented peers, extensive benefits, and ample opportunities for career development. Join us to contribute to advancing health optimization on a global scale and be part of a team that cares, connects, and grows together.
About The Role
We are seeking a dedicated IT Support Specialist to join our team at Optum. This role is pivotal in maintaining the integrity and functionality of our healthcare technology infrastructure. As an IT Support Specialist, you will be responsible for providing technical assistance, troubleshooting hardware and software issues, and supporting the deployment and maintenance of IT systems across the organization. Your expertise will ensure seamless operations, enhance user experience, and uphold compliance with healthcare regulations such as HIPAA. You will collaborate with internal teams, vendors, and end-users to deliver timely solutions and maintain optimal system performance. This position offers an excellent opportunity for individuals passionate about technology and healthcare to grow their skills while making a tangible difference in patient care and organizational efficiency.
Qualifications
The ideal candidate will possess a combination of technical expertise, problem-solving skills, and a customer-focused attitude. Required qualifications include a high school diploma or GED (or higher), along with at least two years of experience in technical support roles. Candidates should have hands-on experience with deploying, repairing, and maintaining computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners. Additionally, proficiency in software deployment and troubleshooting, particularly with the Microsoft Office Suite and Windows operating systems, is essential. Physical ability to lift up to 40 lbs., work in varying temperatures, navigate within buildings, and travel across service areas with reliable transportation is also required. Preferred qualifications include familiarity with basic networking concepts and customer/server environments, as well as adaptability and strong teamwork skills in high-pressure healthcare settings.
Responsibilities
Accurately document technical issues and resolutions within ticketing systems, aiding in root cause analysis to prevent recurrence.
Provide training sessions and knowledge-sharing to end-users on common issues, software applications, and new technologies.
Participate in or lead small-scale IT projects such as system upgrades, application rollouts, and infrastructure changes.
Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations, including HIPAA.
Monitor and manage IT inventory, maintaining appropriate stock levels of hardware and replacement parts.
Collaborate with third-party vendors for advanced troubleshooting, warranty claims, and specialized support services.
Perform proactive maintenance and routine checks on systems and devices to optimize performance and prevent failures.
Adhere to service level agreements (SLAs) for response and resolution times, prioritizing tasks effectively.
Act as a liaison between on-site teams and higher-tier IT support to escalate and resolve complex issues efficiently.
Provide exceptional customer service support to internal users, external customers, and vendors across Prohealth Care's network.
Install, deploy, troubleshoot, repair, and maintain hardware and software solutions throughout the organization.
Maintain detailed records related to workload management, asset tracking, and administrative documentation.
Deliver tier I and II support across various organizational service domains, ensuring prompt resolution.
Communicate professionally and proactively in person, via phone, and electronically to ensure clear understanding and customer satisfaction.
Apply routine troubleshooting methodologies to resolve issues efficiently while minimizing impact on end-users.
Operate independently once tasks are assigned, demonstrating self-direction and initiative.
Engage in ongoing self-study to enhance technical knowledge and customer service skills.
Communicate technical information in non-technical terms to facilitate user understanding and effective resolution.
Benefits
Optum offers a comprehensive benefits package designed to support our employees’ health, financial security, and professional growth. Along with competitive compensation, we provide incentive and recognition programs, equity stock purchase options, and a 401(k) retirement plan. Our benefits are structured to meet diverse needs and are available based on eligibility. We prioritize work-life balance and employee well-being, fostering an environment where performance is recognized and career advancement is encouraged. The hourly pay range for this role is from $23.89 to $42.69, depending on experience and full-time employment status. We are committed to complying with all applicable minimum wage laws and providing a workplace that values diversity, inclusion, and growth opportunities.
Equal Opportunity
UnitedHealth Group and Optum are committed to creating a diverse and inclusive workplace. We are an equal employment opportunity employer and consider all qualified applicants without regard to race, national origin, religion, age, gender, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable law. We believe that a diverse workforce enriches our organization and enhances our ability to serve our communities effectively. We also maintain a drug-free workplace, and candidates are required to pass a drug test prior to employment. We welcome applications from individuals of all backgrounds and are dedicated to fostering an environment where everyone can thrive and contribute to our mission of

Work arrangement
Yes