Account Manager - Ceremony of Roses

About Sony Music Entertainment
At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.
Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.
Sony Music Entertainment is a member of the Sony family of global companies.
Ceremony of Roses is an agile creative practice built to solve the commercial and creative challenges of the world’s top artists. As Sony Music’s merchandise partner, we serve a roster of global talent—both within and beyond the Sony ecosystem. We’re defined by our commitment to product excellence, delivering products that are made to be kept, worn, and loved for years to come. Our best-in-class creative team delivers culture-leading, artist-specific collections that build artist brands beyond their music. Most importantly, we deliver customer excellence, embedding ourselves as an extension of each client’s team, bringing transparency, accountability, and tailored support to every partnership
As an Account Manager you will be responsible for the coordination, management and execution of merchandising projects across multiple clients. Though the role’s responsibilities are wide ranging and ever changing, this predominantly includes facilitation and oversight of the design, manufacture, sale and fulfilment of product, as well as the coordination of merchandise for artist tours, retail sales, events, pop-ups and ecommerce opportunities.
What you'll do:
Oversee a roster of managed accounts, tasked with meeting and exceeding expectations to foster account growth against specific Key Performance Indicators (KPIs).
Demonstrate effective communication with internal team members by proactively setting timelines, maintaining clear and concise cross-functional communication channels, and fostering a positive work environment through collaboration and support.
Develop, refine, and execute a comprehensive 12-18 month roadmap for each managed account, ensuring alignment with client objectives and company strategy.
Provide timely responses to internal team members & client inquiries within a 24-hour window via email, teams, or text, ensuring prompt and effective communication.
Dedicated to implementing and refining processes aimed at minimizing errors and mitigating potential issues that could lead to customer dissatisfaction or revenue loss for the company.
Who you are:
3-5 years of experience in merchandising, sales or brand management, or equivalent experience in a lateral industry (artist management, booking agency or record label)
Excellent communicator with the ability to prepare and confidently present business plans, strategic insights, and difficult news to internal and external stakeholders
Experience in an apparel production environment, including an ability to effectively communicate with our production team and manage production process with partners
First-hand tour or merchandise sale experience, as well as experience in advancing merchandise and partnering with venues and venue staff
Familiarity with D2C strategies, including familiarity with the Shopify platform
Proven experience in a role that required strict confidentiality, outstanding organizational skills, and ability to maintain composure and effectiveness in stressful situations
Proven track record of successfully managing client relationships and delivering results against aggressive growth targets
Strategic thinker who can see the big picture as well as the small details required to win. Motivated to develop systems and processes that can improve performance and scale results
Dynamic problem solver with an expert-level understanding of relevant business practices and track-record of efficiently resolving client issues
What we give you:
You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
Investment in your professional growth and development enabling you to thrive in our vibrant community.
The space to accelerate progress, positively disrupt, and create what happens next