Senior Platform Engineer - Microsoft

Company Description
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Job Description
US – Remote: This is a remote position open to candidates anywhere in the United States. Remote candidates must be available to work Pacific Time Zone hours. Candidates based in the greater Seattle area will work a hybrid remote/in-office schedule from our casual, pet-friendly office at least 3 days a week (Tuesday, Wednesday, and Thursday).
The Microsoft Platform Engineer serves as the technical SME and solution owner for our Microsoft 365 E5 and endpoint management ecosystem. This role will own the design, implementation, optimization, administer, and operational maturity of Microsoft 365 Apps (Exchange, Teams, Defender, Purview, Insights etc.), Intune, SCCM, application catalog services, endpoint compliance, and cloud patch management.
The ideal candidate is a hands-on engineer who can operate as both an implementer and strategic solution provider. This person will help modernize endpoint management, improve application delivery, strengthen patch compliance, optimize Microsoft E5 capabilities, and create a better user experience across the organization. This role will work closely with Infrastructure, Service Desk, Security, Compliance, and business teams to deliver secure, scalable, and efficient Microsoft platform services.
Key Responsibilities
Microsoft 365 E5 Platform Ownership
Serve as the technical SME and principal engineer for Microsoft 365 E5 services, with a focus on core productivity and collaboration platforms
Own the engineering, configuration, governance, and operational support of Microsoft Office applications, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint, and related Microsoft 365 services
Evaluate existing Microsoft 365 E5 capabilities and identify opportunities to improve adoption, security, automation, compliance, and cost efficiency
Partner with business stakeholders to understand productivity needs and translate them into secure, scalable Microsoft platform solutions
Develop standards, best practices, and platform governance for Microsoft 365 service configuration and usage
Act as an advocate for Microsoft 365 capabilities by educating teams on available tools, features, and productivity opportunities
Endpoint Management: SCCM, Intune, and Co-Management
Engineer, administer, and optimize Microsoft Intune and Microsoft Configuration Manager/SCCM environments
Lead endpoint management modernization efforts, including migration from traditional SCCM-heavy models to cloud-first or co-managed endpoint strategies
Design and manage device compliance policies, configuration profiles, security baselines, endpoint restrictions, and conditional access integrations
Develop and maintain Windows device enrollment, provisioning, Autopilot, and lifecycle management processes
Manage endpoint standards for corporate devices, virtual desktops, remote users, and shared workstations
Ensure endpoint management practices align with security, compliance, audit, and operational support requirements
Provide Tier 3/engineering-level support for endpoint management escalations
Application Packaging, Deployment, and App Catalog
Own the enterprise application catalog strategy for Microsoft-managed endpoints
Package, test, deploy, and maintain business applications through Intune, SCCM, Company Portal, and other approved distribution mechanisms
Develop application deployment standards, including detection rules, dependency management, rollback procedures, and user communication processes
Partner with Service Desk and Application Support teams to ensure cataloged applications are current, accurate, supportable, and easy for users to access
Establish repeatable intake, testing, approval, and publishing processes for new applications
Monitor application deployment success rates, failures, remediation actions, and user adoption
Identify opportunities to reduce manual installs, improve self-service, and streamline application lifecycle management
Cloud Patch Management and Endpoint Security Operations
Design and implement modern patch management strategies using Intune, Windows Update for Business, Autopatch, SCCM, and related Microsoft technologies
Own patch compliance reporting, exception handling, deployment rings, maintenance windows, and remediation workflows
Partner with Security and Infrastructure teams to ensure timely remediation of vulnerabilities across Windows endpoints and Microsoft-managed devices
Develop patching dashboards, compliance metrics, and executive-ready reporting for endpoint health
Create controlled deployment strategies for OS updates, feature updates, driver updates, firmware updates, and third-party application updates where applicable
Continuously improve patch success rates, reduce endpoint risk, and minimize disruption to end users
Solution Engineering and Platform Improvement
Serve as a solution provider for business and IT teams by designing practical, scalable Microsoft-based solutions
Lead technical discovery, requirements gathering, design, implementation, testing, rollout, and operational handoff for Microsoft platform initiatives
Evaluate current-state tools, processes, and configurations to identify gaps, risks, inefficiencies, and opportunities for standardization
Create technical roadmaps for Microsoft platform maturity, including endpoint modernization, application lifecycle automation, and user productivity enhancements
Develop proof-of-concepts and pilots for new Microsoft capabilities before enterprise rollout
Partner with Security, Compliance, and IT leadership to align Microsoft platform initiatives with enterprise risk and governance requirements
Contribute to cost optimization by improving license utilization, eliminating duplicate tools, and maximizing existing Microsoft E5 investments
Documentation, Governance, and Operational Excellence
Create and maintain technical documentation, runbooks, support guides, architecture diagrams, SOPs, and knowledge base articles
Define clear operational handoffs between Engineering, Service Desk, Security, and Application Support teams
Establish governance for Microsoft 365 configuration changes, endpoint policy updates, application catalog publishing, and patch deployment
Participate in change management/CAB processes for production-impacting Microsoft platform changes
Define success metrics and regularly report on platform health, adoption, compliance, and operational performance
Mentor Service Desk and junior engineers on Microsoft platform support practices
Drive continuous improvement using measurable outcomes, operational data, and user feedback
Required Skills
Microsoft 365 and E5 Platform Expertise
Strong hands-on experience with Microsoft 365 E5 services and administration
Deep understanding of Office desktop applications, Teams, Outlook, OneDrive, SharePoint, Exchange Online, Copilot, Defender, Purview, Insights and Microsoft 365 Apps for Enterprise
Experience with Microsoft 365 Admin Center, Endpoint Manager Admin Center, Entra ID, and related admin portals
Ability to configure, support, and troubleshoot Microsoft productivity platforms in an enterprise environment
Understanding of Microsoft licensing concepts, especially E5 capability differences and optimization opportunities
Endpoint Management Skills
Advanced experience with Microsoft Intune
Advanced experience with Microsoft Configuration Manager/SCCM
Strong understanding of co-management, cloud attach, device collections, deployment rings, compliance policies, and configuration profiles
Experience with Windows Autopilot, Windows enrollment, device provisioning, and endpoint lifecycle management
Experience managing Windows 11 enterprise endpoints
Ability to troubleshoot endpoint policy application, device compliance, enrollment failures, deployment issues, and configuration drift
Application Packaging and Deployment
Experience packaging and deploying applications using Intune and SCCM
Knowledge of MSI, EXE, Win32 app packaging, PowerShell-based deployments, detection rules, dependencies, superdense, and uninstall logic
Experience managing self-service app catalogs through Company Portal or similar enterprise portals
Ability to standardize software deployment processes and improve app delivery reliability
Experience with application testing, rollback planning, and production deployment governance
Patch Management and Security Alignment
Strong knowledge of Windows Update for Business, Intune update rings, feature update policies, quality updates, and driver management.
Experience with SCCM software updates, ADRs, patch collections, maintenance windows, and compliance reporting
Understanding of vulnerability remedi

Work arrangement
Yes