Digital Support Analyst

Wellington based | Full-time | Permanent
4.4 weeks annual leave | Wellness allowance after 12 months
Midpoint of $72.327 dependent on experience
What you’ll do - Ko tōu ake mahi
As a Digital Support Analyst, you’ll be the first point of contact for Ministry staff, delivering hands-on Level 1 support across desktops, systems, applications, and digital assets. You’ll play a key role in resolving incidents, managing requests, and ensuring a seamless support experience—working closely with internal teams and external providers.
Triage, resolve, or escalate incidents and requests via ServiceNow, keeping tickets accurate and within service level targets.
Coordinate with internal groups and external service providers to ensure timely, effective issue resolution.
Manage digital assets end-to-end—from provisioning and tracking to lifecycle maintenance.
What you’ll bring - Ko ngā pūkenga ōu
Proven experience in Level 1 IT support, with hands-on knowledge of systems, desktops, and asset management.
Strong coordination skills, working effectively with internal teams and external service providers to resolve issues.
Sharp problem-solving abilities and attention to detail, ensuring accurate ticket handling and documentation.
Strong communication skills both written and verbal.
A commitment to continuous improvement, knowledge sharing, and upholding public sector values of diversity and inclusion.
About the Ministry
As the Government's lead advisor on health, we help shape the future of New Zealand's health system through policy, regulation and monitoring. Join a team that makes a real difference to the health and wellbeing of New Zealanders while working in a supportive, inclusive environment that values wellbeing, growth and development.
We welcome applicants from all backgrounds and are committed to an accessible and respectful recruitment process.
How to apply - Me pēhea te tono mai
Applications close Midnight Thursday 22nd October 2026.
Click here to view the position description. Please follow the online process at our Careers Website to apply. Please ensure you upload a CV and covering letter with all applications. If you have any questions, email the recruitment team at recruitment@health.govt.nz.
Please note: We are reviewing applications as they come in and interviews may take place during the advertising period. Please note if we receive a high number of applications this job may close prior to the closing date.