Receptionist

The In2Great Receptionist:
Phone Responsibilities
Answer all phone calls pleasantly and direct as needed
Answer all questions patiently and politely
Check voicemail daily, return phone calls within 24 hours of message, relay messages left on VM to appropriate people
IF VM is inquiring about services- fill out a new intake form with all information available from VM
Intakes
Answers phone calls in a kind, knowledgeable and diligent manner
Gather all information needed for new patient referrals
Fill out the digital intake form in its entirety
Immediately send a message in the INTAKES TEAMS to let the Head of Department know about new intake
Get insurance info regardless of in or out of network status.
Send the family the “Welcome “DocuSign/Email”
ADDITIONAL FRONT DESK RESPONSIBILITIES:
Add to “Intake referrals by month”
LOMN Responsibility
Manage the waiting area
Charting for new Clients
Conversing with several departments and therapists
Web contact
Check Web Contact Email Daily: Start your day by checking the designated email inbox where web contact inquiries are received. Make sure to do this regularly to stay on top of new inquiries.
Respond to Web Contact Inquiries
Check in clients:
Check in all clients upon arrival
Alert therapist that their client arrives via teams
Filing
Assists with filing all paperwork as necessary
Assists with filing charts when necessary
Intake packets
Copy and stuff hard copies of the intake paperwork packet as needed.

Employment type
Full-Time

Work arrangement
No