Enterprise Project Manager

About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.
Staffbase is the employee communications platform that connects the world's largest workforces, from the corner office to the frontline. Our Professional Services team leads the most complex, highest-stakes launches. We run custom builds, multi-system integrations, and enterprise rollouts that our biggest customers stake their internal communications strategy on.
This is the team that turns an ambitious, one-of-a-kind vision into a platform that is live, adopted, and loved. We are hiring an Enterprise Project Manager to lead these bespoke implementations and custom solution engagements for our Fortune 100 customers.
What you’ll lead
No two engagements look the same, and that is the point. In the last twelve months alone, this team has:
Replatformed how 7-Eleven reaches both its corporate teams and its franchise stores, wiring up Workday and secure store data feeds, retiring legacy tooling, and driving a phased go-live against hard deadlines across IT, comms, and operations
Engineered a custom shift-swap experience for Chipotle, built directly into their mobile app on top of their workforce-management system, from use-case and edge-case definition through UAT and acceptance
Partnered on Ford's migration off a legacy platform and onto Staffbase, co-delivered with an implementation partner under a single, unified project plan and clear scope governance
Launched a bilingual, security-first rollout with Bell Canada, navigating translation quality, data privacy and anonymization, and enterprise InfoSec and compliance review
Facilitated hands-on Foundations and content-strategy workshops with Waste Management, helping a largely deskless workforce reimagine how information reaches the field
A week in this role might include
Owning the end-to-end plan for a custom engagement, from scoping statement through design, build, testing, and launch, so the customer only ever experiences one clear timeline
Running the room: aligning customer IT, communications, and operations stakeholders alongside our solution engineers, integration specialists, and Customer Success leads
Holding the line on scope with warmth and clarity, so custom work stays deliverable and change requests are surfaced early, not discovered late
Coordinating implementation partners and internal experts so hand-offs are seamless and nothing falls through the cracks
Turning technical complexity (integrations, data models, security reviews, migrations) into plain-language decisions a customer executive can make with confidence
What you'll bring
8+ years of project or program management experience, leading complex, enterprise software implementations or custom solution engagements, ideally for Fortune 100 or similarly sophisticated customers
Proven ability to facilitate discussions with multiple customer stakeholders with competing priorities, sustaining constructive dialogue and long-term relationship integrity
Fluency in translating between technical teams and business owners, and comfort around integrations, data, security, and migration conversations
Demonstrated track record running formal governance on complex, multi-stakeholder technical programs, ideally at consultancy or enterprise-software scale
Comfortable owning a hard conversations both internally and with the customer when scope and timeline collide, not just reporting status
Proven ability to build and manage detailed project plans, budgets, and resource allocation across multiple concurrent enterprise engagements
Excellent written and verbal communication skills, with experience delivering executive-ready readouts, steering committee updates, and status reporting
Working knowledge of PM tooling and delivery frameworks (e.g., Jira, Smartsheet, MS Project, Agile/Scrum ceremonies) to keep distributed teams aligned
Experience partnering cross-functionally with Sales, Solutions Engineering, and Customer Success to ensure seamless handoffs from implementation to steady-state support
A bias toward ownership: you plan the work, you drive the work, and you own the outcome
Calm under pressure, genuine care for the customer, and the judgment to know when to escalate and when to solve
Why this role
Because the work is real, visible, and hard in the best way. You will lead launches that reach hundreds of thousands of employees at some of the most recognizable brands in the world. You will build things that have never been built on our platform before. And you will do it alongside a team that genuinely likes each other and takes pride in getting the hard ones right.
If you love a hard problem, a room full of stakeholders, and the moment it all goes live, this is your kind of work.