Program Manager

Overview
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This role will be located in Charlotte, NC.
We are seeking a highly organized and strategic Program Manager, Marketing Delivery to drive the planning, orchestration, and execution of cross-channel marketing programs. As the connective tissue across marketing strategy, channel teams, and executional partners, this Program Manager will play a critical role in aligning stakeholders, negotiating priorities, and ensuring resources are optimized to deliver maximum impact.
The ideal candidate thrives in complexity, brings a strong operational mindset, and has a proven ability to balance rigor with agility—driving clarity, accountability, and momentum across multiple concurrent initiatives.
Responsibilities & Qualifications
Duties & Responsibilities:
Integrated Marketing Strategy & Planning
Partner with marketing strategists and Centers of Excellence (COEs)—including web, email, digital, events, and PR—to develop and operationalize integrated marketing plans
Translate strategic objectives into coordinated channel plans that drive consistency across touchpoints and customer experiences
Partner with stakeholders to clarify business requirements, assess feasibility, and prioritize initiatives based on impact and resources
Program Orchestration & Execution
Orchestrate end-to-end execution of marketing programs and campaigns, collaborating closely with marketing strategy leads and executional teams
Establish and continuously improve standardized processes for activating marketing programs both internally and externally
Cross-Functional Leadership & Stakeholder Alignment
Drive cross-functional alignment, ensuring all teams are coordinated and informed throughout the program lifecycle
Facilitate clear, proactive communication across stakeholders, including regular status updates, milestones, and deliverables
Risk Management & Operational Excellence
Proactively identify risks, dependencies, and bottlenecks; implement mitigation plans to keep programs on track
Performance Optimization & Continuous Improvement
Monitor program performance using data and analytics, and recommend optimizations to improve outcomes and efficiency
Champion a culture of continuous improvement by leveraging insights and post-program learnings to refine future execution
Qualifications
Bachelor's Degree and 8 years of experience in Project management or Program management
OR
High School Diploma or GED and 12 years of experience in Project management or Program management
Preferred Qualifications
Minmum of 8 years of experience managing marketing programs
Agency and/or financial services experience preferred
Familiarity with project management and collaboration tools
Proven ability to drive alignment and influence stakeholders across functions, levels, and geographies without direct authority
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Work arrangement
Yes