F&B Supervisor

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
About the Fenway Hotel
Originally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. Today, Fenway is a Mainsail Lodging & Development hotel and a member of the prestigious Autograph Collection® of Marriott International, Inc.
The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property has created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you.
It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today!
Tampa Bay Top Workplaces
“Voted a Top Workplace! Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times—a reflection of our positive culture, growth opportunities, and commitment to our team. Join us!”
Job Summary:
The Food and Beverage Supervisor oversees the daily operations of food and beverage services to ensure high-quality service, customer satisfaction, and compliance with health and safety regulations. This role involves supervising staff, managing inventory, assisting with banquet operations, and supporting the implementation of service standards and operational procedures. The Supervisor works closely with the Food and Beverage Manager, Assistant F&B Manager(s) and kitchen staff to ensure seamless coordination between front-of-house and back-of-house operations, while also handling guest concerns, training team members, and maintaining a positive and professional work environment.
Job Responsibilities:
Oversee daily restaurant operations from guest arrival to departure, ensuring exceptional service and positive guest retention
Use proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.
Assist the F&B Managers with any functions within the restaurant or banquet area
Responsible for daily function of the restaurant operation to include the bars
Open and close shifts in accordance with the managers’ checklist
Ensure team is in proper uniform / approved attire
Rotate stations fairly
Monitor accuracy of hours/menus on Opentable. Reply to guest reviews.
Solve issues such as call outs or any other daily issue that should arise with team members
Conduct table touches during meal periods to gather guest feedback on service and food quality, using insights to improve overall guest experience
Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction
Find solutions to guest issues such as last minute changes in reservations, cancellations, etc.
Ensure guest privacy and security by correctly following hotel procedures
Attempt to limit problems and liability related to customers' drinking by following TIPS practices
Ensure team members are aware of all applicable laws regarding alcoholic beverages
Monitor beverage staff to ensure proper portion control and maintain low beverage cost
Follow SafeStaff sanitary compliance throughout all areas and TIPS recommendations for serving alcohol responsibly by identifying and preventing over-service, sales to minors, and intoxicated individuals
Monitor hours and watch the flow of business, make cuts appropriately as to not negatively affect the level of service
Ensure daily side work has been completed prior to staff leaving
Communicate any issues with managers and the next shift
Foster a professional, inclusive, and collaborative team environment through positive communication, fairness, and strong interdepartmental relationships
Maintain professionalism with team members, managers, and guests
Ensure team members are treated fairly and equitably; prioritize team member retention
Maintain a professional working relationship and promote open lines of communication with all management and team members
Review staffing levels to ensure exceptional guest service, meeting of operational needs, and financial objectives are being met
Maintain and monitor “Lost and Found” procedures and policies according to standards
Comply with all safety standards and regulations to encourage safe and efficient hotel operations and OSHA guidelines
Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available
Maintain compliance with Fenway Hotel and Mainsail Lodging & Development core values
Maintain regular attendance in compliance with Fenway Hotel and Mainsail Lodging & Development’s policy, following a schedule which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming which includes wearing proper professional attire
Attend meetings & work varying shifts as necessary
Assist servers, server assistants, and hosts on the floor during meal periods and peak times
Supervise daily shift operations working with F&B Managers
Maintain service and sanitation standards in restaurant, bar/ lounge, and room service areas in compliance with the state regulations
Complete all required training from Mainsail Corporate and as directed by F&B Manager, Assistant Managers, and Director of F&B
Monitoring banquet service, including overseeing events as needed and working closely with Banquet Captain team on ensuring high levels of service and quality product
Other tasks as assigned by leadership
Hospitality/Conduct requirements
Be knowledgeable about and follow the company's mission statement and values. Understand who our guests are and how we service our guests, demonstrate professionalism, take ownership and ensure guest satisfaction.
Education & Experience
High School diploma, GED or higher required
5 or more years of Front-of-House restaurant experience required
SafeServ and TIPS training or ability to obtain within 90 days of employment required
Open Table and POS system experience preferred
Previous hospitality experience, fine dining and wine knowledge preferred
Excellent customer service and cash handling skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. computer, POS, etc..
Physical Demands
Ability to sit or stand for extended periods of time
Ability to lift, push, pull up to 50 lbs
Ability to bend frequently
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Benefits:
Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement
24 hour Operation Info:
NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinanc