Language Access Partnerships Program Manager

Department:
11604 Enterprise Corporate - Language Services
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
M-F, 8:00a – 5:00p
Remote role - Preferred remote locations in GA, IL, NC, WI
Advocate Health may approve those who wish to work out of the following registered states:AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
Pay Range:
$51.05 - $76.60
Prefer applicant who resides in one of our enterprise states: GA, IL, NC, WI that meets the specific requirements listed below.
Education
Bachelor's degreerequiredin business, supply chain management, healthcare administration, or related field.
Certification / License
Vendor management, procurement, or contract management certifications preferred.
Work Experience
Typically requires 7+ years of progressive experience in vendor management, procurement, or healthcare contract management.
Knowledge / Skills / Abilities
Expert vendor management skills including selection, contracting, performance monitoring, and relationship management.
Strong contract negotiation skills with experience managing service level agreements.
Cost optimization and financial analysis skills including rate analysis and volume management.
Vendor performance measurement skills with experience building scorecards and dashboards.
Knowledge of healthcare vendor compliance requirements including credentialing and regulatory standards.
Strong stakeholder management skills for coordinating across operations, legal, and procurement teams.
Data analysis skills for vendor cost analysis,utilizationreporting, and ROI assessment.
Risk management skills for vendor compliance, contract compliance, and business continuity.
Strong communicationand negotiation skills for vendor interactions and leadership reporting.
Project management skills for managing vendor onboarding, transitions, and program improvements.
Major Responsibilities
Lead the enterprise vendor management strategy and program for all language services vendors.
Oversee vendor selection, qualification, and contracting processes for interpreter agencies and translation vendors.
Monitor vendor performance against established SLAs, quality standards, and contractual requirements.
Drive cost optimization across vendor relationships through strategic negotiations, volume management, and rate analysis.
Manage third-party interpreter agency relationships to ensure quality, reliability, and compliance.
Develop andmaintainvendor scorecards, performance dashboards, and regular business review processes.
Ensure vendor compliance with organizational standards, regulatory requirements, and credentialing policies.
Coordinate with Control Tower on vendorutilization, escalation protocols, and coverage gap management.
Manage vendor onboarding, credentialing, and ongoing compliance verification processes.
Negotiate contracts, amendments, and service level agreements with vendor partners.
Analyze vendor cost data including cost-per-encounter,utilizationratios, andfinancial impact.
Collaborate with legal, procurement, and compliance teams on vendor contracting and risk management.
Report on vendor performance, cost trends, and program effectiveness to AVP leadership.
Drive continuous improvement in vendor quality through feedback mechanisms and performance improvement plans.
Preferred Job Requirements
Education
Master's degree in business administration, supply chain management, or healthcare administration.
Certification / License
Certified Professional in Supply Management (CPSM), Certified Purchasing Manager (CPM), or similar credentials.
Experience
7+ years of vendor management experience in healthcare with enterprise-scale program management.
Knowledge / Skills / Abilities
Experience managing language services vendor programs for large healthcare organizations.
Experience with vendor risk management and business continuity planning.
Knowledge of language services industry including interpreter agency operations and market dynamics.
Experience with strategic sourcing and vendor portfolio optimization.
Experience driving vendor quality improvement through structured performance management programs.
Strategic Impact & Value Creation
Innovation & Continuous Improvement
Drive vendor management innovation including strategic sourcing, platform optimization, and market intelligence.
Evaluate emerging vendor capabilities and technologies that enhance service delivery and operational efficiency.
Lead vendor partnership initiatives that advance language services capabilities and competitive positioning.
Revenue Impact & Financial Stewardship
Own vendor cost management with accountability for contract negotiations, cost optimization, and financial performance.
Develop strategic vendor sourcing approaches that balance cost, quality, and coverage across the enterprise.
Analyze vendor economics and recommend portfolio optimization strategies that improve financial outcomes.
Operational Excellence & Efficiency
Establish vendor management standards and performance monitoring that ensure quality, reliability, and compliance.
Manage vendor performance against SLAs and drive continuous improvement through structured management programs.
Coordinate vendor escalation and coverage gap management in partnership with control tower operations.
Patient Experience & Language Access
Ensure vendor quality standards support consistent, high-quality interpretation services that meet patient and clinician needs.
Monitor vendor performance on language diversity and access to supportequitableinterpretation across all languages.
Physical Requirements And Working Conditions
Work requiresuseoftelephone/computer and sitting for prolonged periods of time. Walking, standing, lifting, bending, reaching, stooping, pushing, and pulling arerequireda moderate amount ofthe time. May lift and carry up to 40 pounds on an intermittent basis. Mustdemonstratethe ability to communicate with individuals and groups effectively. Mustpossesscritical thinking, emotional intelligence, and the ability to concentrate. Must be able to work withhighvolume of activities/projects with short deadlines. Work is hybrid and requires the flexibility of working from home office as well as other Advocate Health work locations as required by services provided.
DISCLAIMER
All responsibilities and requirements are subject topossible modificationtoreasonably accommodateindividuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our CommitmenttoYou:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits And More
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois;

Work arrangement
Yes