Spa Shift Supervisor

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.
Overview:
Come join Team Atlantis! The Spa Shift Supervisor is responsible for managing the concierge, attendant and housekeeping teams on a daily basis. This includes facilitating trainings and providing support, creating employee shift schedules, and assisting with tasks. The Spa Shift Supervisor demonstrates excellence in guest service and knowledgeability of all areas of the Spa. This position has a focus on closing procedure accuracy to include financial reporting of spa concierge banks, housekeeping duties are complete, and any engineering items are recorded.
Responsibilities:
Supervise the concierge, concierge and Housekeeping Teams, providing support and training as needed.
Proficiently utilize SpaSoft to book reservations and collect payments.
Facilitate VIP Reservations in Conjunction with VIP Hosts
Check in guests, verifying access and treatment schedules.
Uphold high standards of guest service.
Facilitate trainings and assist other supervisors.
Have complete knowledge and understanding of all services and products.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
Create employee shift schedules.
Ensure accurate Concierge Bank protocols and review any discrepancies prior to drop.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Assist with all projects assigned by Assistant Spa Director and Spa Director.
Communicate to management any and all occurrences involving staff, guests, equipment, or facilities requiring attention.
Other duties as assigned my management.
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While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Qualifications:
Prior experience as a spa concierge.
3 years of experience in guest service
Prior supervisory experience preferred
Experience with SpaSoft helpful.
Enjoy working with people and possess a friendly, outgoing personality.
Excellent communication and listening skills.
Basic computer knowledge.
Must be a team player.
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
- Comprehensive benefits (medical, dental, vision, supplemental coverage)
- 401K retirement savings plan + discretionary match
· Education Tuition Reimbursement Program
· Paid Vacation
· Holiday Pay
· Weekly Resort Prizes
· Career Development and Training Workshops
· FREE daily meal
· Internal Advancement
We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.