Customer Care Executive (CCE)

Position
Customer Care Executive (CCE)
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Experiance
0-1 Year
Location
kanpur
Responsibility
We are looking for a customer care executive to join our team. The ideal candidate should be confident, polite, and customer-oriented, with strong communication skills. You will be the first point of contact for our clients, handling inquiries, resolving concerns, and ensuring excellent customer satisfaction.
Key Responsibilities
Handle inbound and outbound calls with professionalism and courtesy.
Provide detailed information about company services and offerings.
Address customer queries, complaints, and concerns efficiently.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure issue resolution and satisfaction.
Escalate complex issues to senior management when required.
Achieve daily/weekly call targets and performance metrics.
Build and maintain positive relationships with clients.
Assist in customer feedback collection for service improvement.
Ensure every customer interaction reflects the company’s values and standards.
Specifications
Job Specifications (Requirements)
Graduate in any stream (bachelor’s degree mandatory).
Strong verbal communication skills in English and Hindi.
Good listening skills with a customer-first approach.
Ability to handle pressure and resolve conflicts calmly.
Basic knowledge of computers, MS Office, and CRM tools.
Strong problem-solving and decision-making abilities.
Positive attitude with excellent interpersonal skills.
Ability to work both independently and as part of a team.
Prior experience in telecalling or customer service is preferred (freshers/females can apply).
Willingness to learn, adapt, and grow within the organization.
What We Offer
Competitive salary with performance-based incentives.
Training and development programs.
Growth-oriented work environment.
📩 How To Apply
Send your CV to hr@truelymarry.com with the subject line “Application for CCE.”

Work arrangement
No