Live opening · Posted 14 days ago
Workforce Management Supervisor – BPO
Allied Global Sandbox · Guatemala
JobBeeper subscribers received an alert for this role.
At a glance
The key details from the original listing.
CompanyAllied Global Sandbox
LocationGuatemala
Work modeNo
SkillsPower BI
Source
Recruitee
ListedPosted 14 days ago
About the role
Description supplied by the original job listing.
We are looking for an experienced Workforce Management Supervisor with a strong background in BPO / Contact Center operations to oversee workforce planning and optimization activities.
Key Responsibilities
Lead forecasting, capacity planning, scheduling, and staffing activities.
Analyze WFM and operational KPIs and provide actionable insights.
Monitor Service Level, AHT, Shrinkage, Adherence, Occupancy, Attrition, HC/FTE, and Staffing to Required.
Develop staffing plans, hiring requirements, ramp plans, and gap/surplus analyses.
Create and analyze reports and dashboards using Advanced Excel and Power BI.
Partner with Operations, Recruiting, and Training teams to align workforce requirements.
Lead, coach, and support the WFM team to achieve operational objectives.
Work arrangement
No
Your early-applicant advantage
Live timing from JobBeeper.
11 min
median time from a role going live to a subscriber being told
6 hours
subscribers had this role before this page existed
141,528
roles found in the last 24 hours — the newest are not on this site yet
More openings worth a look
Recently tracked roles with full details and direct application links.
Good roles move before most people even see them.
Tell JobBeeper what you want and get fresh matches delivered in minutes.
Create free account →