Jewelry Designer

Who We Are
Eterneva turns the ashes or hair of someone deeply loved into a real, lab-grown diamond. We exist because grief is hard, and keeping that person close in a way that is beautiful, lasting, and deeply personal matters. Every single diamond we create represents a life that was extraordinary, and a person still carrying that love forward.
We're not a traditional jewelry company. We're a grief-meets-celebration company with a one-of-a-kind product that has been featured on Shark Tank, CNBC, CBS Mornings, and in countless stories of people honoring the people they've lost. Our team is small and mission-driven, and the work we do every day genuinely changes lives. Clients cry happy tears when they see their diamond for the first time. That's the environment you'd be joining.
Our home base is Kerrville, Texas, in the Hill Country. This role is fully remote, working closely with our Kerrville team and production partners.
Jewelry Designer
Location: Remote (U.S.)
Department: Jewelry Team & Brand
Employment Type: Contractor position with potential for full-time
About This Role
This is a rare, multi-dimensional role that sits at the intersection of jewelry design and client experience. You'll be the person guiding customers through the final design of their forever setting.
You will work with existing customers on their custom jewelry design process from concept to production, translating a client's vision into beautiful, buildable pieces, working alongside CAD designers, and keeping every project organized and on track.
This role is ideal for someone who deeply loves the craft of jewelry, genuinely connects with people, and wants their work to mean something beyond a transaction. Our clients are trusting us with the most precious thing they have, the memory of their loved one. This person will be a core part of honoring that trust.
What You'll Do
Guide clients through the custom jewelry design process. From the first conversation about their vision to final production-ready direction, translating ideas into pieces that are both stunning and buildable.
Speak confidently about design details: stone setting types, prongs, bezels, galleries, shanks, and casting, helping clients feel educated and excited rather than overwhelmed.
Collaborate with CAD designers or prepare detailed design specs for production partners, manage revisions thoughtfully, and keep design documentation accurate and up to date.
Keep projects moving smoothly from concept through CAD, approval, billing, and production by managing timelines, communicating proactively with clients, and staying organized across multiple active pieces at once.
Work with jewelry suppliers and manufacturers: sourcing materials, quoting custom pieces, and navigating the production process with confidence and efficiency.
Show up with empathy and professionalism for every client interaction: many of our customers are grieving, and the warmth and care you bring to this role is as important as your technical expertise.
Who You Are
You have proven custom jewelry design experience. You know how to take a concept and move it into a clear, production-ready direction, and you understand the technical details (stone settings, prongs, bezels, galleries, shanks, casting) well enough to speak about them confidently with clients and production partners.
You're comfortable collaborating with CAD designers or preparing design specs for production, and you have experience working with jewelry suppliers and manufacturers, quoting custom pieces, managing revisions, and keeping the production side organized.
You're a natural communicator. You can guide someone through a difficult or emotionally charged conversation with grace, explain pricing and timelines clearly without being robotic, and manage client expectations without ever making them feel like a number.
You're deeply organized and self-directed. You manage multiple active projects with care and precision, stay proactive when things shift, and never let a detail slip because these details matter to our clients in a very real way.
You have a strong visual sense and an eye for beauty, detail, and presentation in every design you create.
You carry genuine empathy into your work. You understand that the people coming to Eterneva are often in the middle of grief, and you hold space for that with warmth, patience, and professionalism, without being performative about it.
You're collaborative, creative, and excited to grow. We're a developing jewelry team doing something that has never been done before, and we're looking for someone who is energized by that, not intimidated by it.
Why You'll Love This Role
Your work will literally matter. Every piece you help design will be worn by someone who lost a person they loved. The impact is real, and you'll feel it every single day.
This role has a serious range: Design, production, and client experience. You'll never be bored, and you'll build a genuinely rare skill set.
You'll be part of a tight-knit, deeply mission-aligned team. We're not a corporate machine. We're a group of people who genuinely care about what we build and why we build it.
You're joining at a pivotal moment. Our jewelry team is growing, and the person in this role will help shape what it becomes. There's real opportunity to grow with us.
Required Skills
Custom or bespoke fine jewelry design experience: translating a client's ideas into clear design direction, not mass production or line work.
Strong one-on-one client consultation skills: running discovery calls, asking the right questions, and communicating with warmth, patience, and genuine curiosity with bereaved clients.
Working knowledge of diamonds and gemstones (carat, cut, color, clarity, dimensions) sufficient to spec a design accurately and educate clients without jargon.
Understanding of jewelry settings and wearability trade-offs (prong vs. bezel, security, daily-wear durability) to guide lifestyle-driven choices.
Ability to build a precise visual design brief (Photoshop, Canva, PowerPoint, or similar; the tool is flexible, the precision is not) that a CAD team can execute correctly the first time.
Comfort managing a CAD revision cycle: reviewing 3D models, giving specific technical feedback and measurements, and iterating with a design or production partner.
Quoting and pricing skills: calculating markup and preparing client-facing quotes.
CRM experience (Salesforce preferred) and the organizational rigor to track a large client load through a multi-stage pipeline (design, quoting, production) without dropping details.
Strong, warm, error-free professional writing for client emails.
Comfort with ambiguity and independent creative judgment: every client request is a unique project, not templated or repetitive work.
Preferred / Nice-to-have
Prior experience with grief-sensitive, memorial, or otherwise emotionally significant client work.

Work arrangement
Yes