Sr. Project Manager – IT Operations

About the job
Title: Sr. Project Manager – IT Operations
Location: Marlborough, MA (Remote – onsite as needed, approximately 1–2 times per month)
Employment Type: Contract
Duration: 12+ Months
Status: Accepting Candidates
About the role
We are seeking an experienced Senior Project Manager – IT Operations to lead enterprise technology initiatives from planning through production delivery. This role will coordinate cross-functional IT teams, manage project governance and stakeholder communication, and support ServiceNow, IT Operations, and Service Desk initiatives.
Key Responsibilities
Own project planning, execution oversight, and delivery to production.
Develop and maintain project plans, milestones, schedules, and readiness activities.
Coordinate and track project deliverables, risks, issues, and dependencies.
Facilitate alignment across IT teams, stakeholders, and external partners.
Manage RAID logs and ensure alignment with governance and security standards.
Provide consistent project status reporting and participate in executive-level updates.
Maintain project documentation, decision logs, and delivery artifacts.
Lead ServiceNow initiatives focused on process and operational improvements.
Support additional IT Operations and Service Desk initiatives as needed.
Manage proof-of-concept to pilot to production transitions.
Coordinate vendor activities and ensure effective delivery across internal and external teams.
Qualifications
8+ years of Project Management experience delivering enterprise technology initiatives.
Strong Project Management, Vendor Management, and Stakeholder Management experience.
Experience with ServiceNow required.
Experience with Microsoft Teams required.
Experience working with IT Operations, Service Desk, ITSM, or end-user technology initiatives.
Strong experience with Agile, SAFe, Waterfall, or hybrid methodologies.
Excellent communication, organizational, coordination, and stakeholder management skills.
PMP certification required.
Experience managing risks, issues, dependencies, governance, and executive-level reporting.
Experience managing vendor-led implementations is preferred.
Compensation (MA Pay Transparency):
Estimated hourly range: $70–$80/hr (W-2).
Final rate within this range will be based on skills, experience, and interview results.

Work arrangement
Yes