Inside Sales Associate

Solutions Associate / Inside Sales Associate
Natural Pod is a purpose-driven company that believes in transforming education spaces with sustainable, beautiful furniture. Our mission and our passion is to inspire learning through natural design and responsible manufacturing, designing spaces that foster learning, engagement, curiosity and connection. We're on a mission to create healthy, intentional learning environments where students thrive and educators feel truly supported, enabling them to reach their full potential. Our products work hand in hand with educators to change learning environments for children all around the world.
We are looking for an energetic, enthusiastic, and growth-oriented Inside Sales Associate or as we call it, a Solutions Associate, to join our Solutions team. This position will support our Senior Solutions Partner. This is a fast-paced and dynamic position that gets you up and moving and prepared to take on a broader role with the Natural Pod Solutions team for when opportunities arise.
A day in the life:
As the Solutions Associate, you will work within the Solutions team directly reporting to the Senior Solutions Partner. You will support developing relationships and maintaining connections with new, current and past clients. You will be responsible for client and project related tasks and inquiries, from supporting quote requests, to requesting quotes and guiding the projects through the payment process. You will support the Senior Solutions Partner in vetting and responding to inquiries from prospects and clients while assessing the strategic opportunity of each. You will manage smaller product requests independently and assist the Senior Solutions Partner in closing larger opportunities. Serving as a secondary point of contact to drive deals to completion, you will coordinate key fulfillment details including delivery timelines, payment terms and shipping preferences.
In this role, you’ll get an immersive, end-to-end look at how we bring intentional learning spaces to life: from initial design and sales, to final fulfillment. You’ll grow your sales expertise while making a tangible difference for the educators and learners we serve.
Communication, organizational skills and experience with inside sales or customer support is key for this role.
Responsibilities
Inquiry Support & Qualification: Alongside the Senior Solutions Partner, support and qualify incoming inquiries to evaluate client needs, timelines, and scope. Connect with prospects to learn about their organization and what inspired them to reach out, while sharing Natural Pod’s approach, products, and service capabilities.
Transactional Sales & Client Service: Support the Solutions team to manage and close smaller, transactional sales where clients are simply placing an order (rather than requiring in-depth Solutions and Design support). Request quotes and serve as a responsive day-to-day point of contact for customer inquiries.
Cross-Functional Collaboration: Coordinate with internal teams (marketing, design, and operations teams) to ensure order fulfillment and a smooth customer experience.
Sales Enablement & Research: Support the broader Solutions team by conducting targeted research to identify key stakeholders within current and target accounts. Support pre- and post-call activities, including reviewing presentation decks, curating relevant imagery, and writing post-call recaps in the CRM.
Pipeline & CRM Management: Proactive pipeline management, maintaining accurate CRM records and opportunity tracking to ensure consistent follow-ups and smooth handoffs to internal operations team post-sale.
Sample Fulfillment & Outreach: Manage and fulfill material sample requests for prospective buyers across Canada and the US.
Support other related tasks as needed.
Requirements
Inside sales or customer service support experience required
High attention to detail essential with ability to work independently with minimal supervision
High standard of responsiveness and service delivery for both internal team members and external clients
Curious nature and desire to provide exceptional customer service
Excellent written and oral communication skills
Ability to multitask
Knowledge of Hubspot CRM and Google Workspace systems preferred
This role offers 100% remote work, with a preference for candidates based in the Greater Vancouver area to facilitate periodic in-person team collaboration
Employment Equity & Belonging at Natural Pod:
Natural Pod is committed to building an inclusive workplace where everyone feels valued and supported. We believe that diverse perspectives drive better ideas and stronger outcomes. We welcome contributions from candidates across all demographics, lived experiences, and backgrounds.
Studies show that candidates from underrepresented groups often hesitate to apply unless they meet 100% of the requirements. If this role aligns with your passion and skill set, please apply—we evaluate candidates on potential and overall fit, not just a perfect resume checklist.
Please note that while Natural Pod sincerely welcomes interest in this vacancy, only shortlisted candidates will be contacted.
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Job: Full time
Salary: $45,000- 50,000 annually plus group and disability benefits after 3 months
Schedule: Monday to Friday 8:30- 5pm PT with unpaid 30 min lunch

Work arrangement
Yes