Customer Support Internship in Hyderabad

Selected Intern's Day-to-day Responsibilities Include
Answer customer calls and WhatsApp messages about orders, menus, pricing and delivery
Confirm order details such as guest count, menu, date, time and address with customers before their event
Keep customers updated on order and delivery status
Solve customer complaints, and escalate the ones you can't resolve with complete details
Work with our operations, kitchen and delivery teams to sort out customer issues
Record every customer interaction correctly in our system
Follow up with customers after events to collect feedback
How Your Performance Will Be Measured
How quickly and clearly you respond to customers
How many issues you solve on the first call
The feedback customers give about your support
How accurately you record customer interactions
Your attendance, reliability and willingness to learn
Must-have Requirements
Fluent spoken Telugu is mandatory (Most of our customer conversations happen in Telugu)
A genuine interest in talking to people and being on calls throughout the day
Good communication skills, which means being polite, clear and patient, even with upset customers
Comfortable using a smartphone, WhatsApp and a computer
About Company: Introducing CraftMyPlate, a start-up focused on bulk food catering services for events. Our mission is to provide customized food catering services to our clients, delivering quality food options and a seamless experience. At CraftMyPlate, we understand that organizing events can be stressful, especially when it comes to food arrangements. We aim to eliminate this stress by offering a dynamic pricing system that adjusts to the size of the event and the specific needs of our clients.
We pride ourselves on delivering high-quality food, using only the freshest ingredients, and preparing everything on-site. Our team of professional staff ensures that the food is presented beautifully, and our service is impeccable, making sure our clients and their guests have an enjoyable experience. We are committed to making every event memorable and hassle-free for our clients. Let us take care of your catering needs so that you can focus on what's important - enjoying the event.

Work arrangement
No