Process Manager

Job Description
Key Responsibilities:
Responsible for routing/ optimizing of trips, OTA and OTD
Responsible for the on time closure of complaints/escalations.
Interacting with employees and team leads for any kind of communication / feedback regarding Transport.
Overlook for compliance management of all types of documents of vendor, drivers and vehicle
Putting efforts in order to continuously improve upon the efficiency in terms of cost control & reduction
Regular meeting with Operations for enhanced CSAT
Actively participating in Transport Software Fleet star and Mobile app feature enhancement
Contribution in Budget forecasting
Managing Internal & external Audits
Meeting timelines with quality deliverable
Enhanced Customer satisfaction through ESAT scores
Cost saving through feasible techniques
Qualifications & Experience:
Bachelor’s degree in Business Administration, MBA preferred.
8+ years of experience in corporate transport management, with at least 3 years in a leadership role.
Strong knowledge of MS Tools, Familiarity with transportation management systems (TMS), logistics software, and other administrative tools
Proven experience in transportation management or a similar role
Strong knowledge of local traffic laws, transportation regulations, and road safety standards.
Excellent leadership and people management skills.
Proficiency in route planning and logistics software.
Strong analytical and problem-solving abilities.
Proven experience in vendor negotiation and contract management.
Excellent communication, leadership, and problem-solving skills.
Ability to work under pressure and manage multiple priorities.
About The Team
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Work arrangement
No