Service Desk Team Leader

What success looks like in this role:
Semi-independently leads small delivery management projects.
Creates and maintains project plans, ensuring resources are effectively allocated.
Tracks expenses and project costs, ensuring alignment with both Unisys and client agreements and expectations.
Serves as a key point of contact for clients, ensuring clear communication and helping with expectation management.
Implements defined solutions and strategies based on an analysis of client requirements, business goals, objectives and existing infrastructure.
Troubleshoots and documents client issues (i.e., performance and application issues).
Monitors team performance versus service level agreements, ensuring timely resolution of issues or service disruptions.
Provides clients with regular reports and implementation updates.
Thoughtfully escalates client- and/or process-related issues and questions.
Develops, maintains and updates client status and other management reports.
Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables
Mentors team members to build new skills.
Ensures team meets or exceeds agreed up SLAs.
You will be successful in this role if you have:
NV2 Security Clearance is required for this role.
2-5years’ relevant experience OR equivalent combination of education and relevant experience
Prior team lead experience is preferred.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.