Principal Enablement Architect

Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
Workday's Global Customer Operations Enablement team translates GTM Strategy into high performance at scale.
About the Role
We are seeking a highly qualified Principal Enablement Architect.This isn't just a senior individual contributor role; it's a pivotal opportunity to drive how we transform our Revenue organization’s performance across skill, process, tool, and revenue leadership development efforts.
This position offers a compelling blend of strategic thought leadership, hands-on enablement program design, and innovative technology integration to achieve unprecedented efficiency and revenue impact. If you're passionate about architecting holistic enablement strategies, integrating AI tools into performance workflows at scale, and thrive on directly contributing to high-impact behavioral change, then we want to hear from you!
About the Role: This critical role combines strategic leadership with expert execution, focusing on two key areas:
Functional Enablement Strategy & Architecture (50%): You will be one of our functional enablement architects driving our revenue enablement strategy. In this capacity, you will likely focus deeply on 1-2 major strategic projects at a time. These projects will span across one or more of our four key domains: skill development, process optimization, tool adoption, and revenue leadership development. You will evaluate, structure, and constantly evolve these targeted enablement programs to meet the dynamic needs of our diverse Sales Development, Pre-Sales, Sales, and Customer Success audiences. You will champion best-in-class, AI-powered enablement solutions and rapidly evolve our GTM strategies working alongside Revenue Operations and Go-to-Market leadership.
Expert Enablement Program Authoring and Management (50%): While driving functional strategy within your project domains, you'll also apply your deep performance consulting and learning design expertise to build and deliver highly complex, strategic, and engaging enablement experiences. You will create and manage a portfolio of innovative online, blended, instructor-led and AI-powered solutions, demonstrating mastery of modern enablement platforms.
Responsibilities:
Technical Acuity & Functional Expertise: Demonstrate exceptional technical learning agility to rapidly ingest, analyze, and transform complex technical and commercial frameworks into actionable enablement programs. Thrive in a modern, AI-first enterprise technology ecosystem, seamlessly bridging the gap between deep technical capabilities and strategic revenue motions, while staying current with industry-leading sales methodologies, customer success frameworks, and leadership coaching motions.
Lead Enablement Initiatives: Drive the design and development of complex and strategic enablement solutions for a global customer operations audience inclusive of field sales, customer success, and other supporting roles within your assigned project areas. Synthesize GTM strategies, product documentation, sales methodologies, process documentation, and tool workflows to design and execute on comprehensive playbooks, coaching guides, and training paths. Apply instructional design principles and adult learning theory to create innovative and impactful experiences that successfully drive behavioral change.
Champion and Strategize AI Integration: Actively experiment and integrate AI tools into enablement workflows, coaching programs, and learning design to significantly boost productivity, personalization, efficiency, and scale across the revenue organization.
Cross-Functional Collaboration: Collaborate extensively with senior business leaders, Revenue Operations, Product Marketing, and executive leadership. Partner with the broader Enablement team to align on best practices, and guide and coach instructional designers who spend their time building these experiences in a variety of modern authoring tools.
Project Leadership & Quality Delivery: Independently manage several large-scale, high-priority enablement transformations at a time, ensuring adherence to aggressive timelines, measurable performance outcomes, and exceptional quality.
VISA Sponsorship is not available for this role
About You
Basic Qualifications (Required)
12+ years of corporate experience in enablement, performance consulting, or instructional design, with a portfolio of high-quality, complex programs built to drive behavioral and metric-driven change
5+ years of experience leading large, complex revenue enablement projects with diverse global decision-makers and collaborators in a fast-paced, technology-first environment
5+ years of experience developing comprehensive enablement content, such as sales playbooks, go-to-market strategies, process guides, methodology training, and leadership coaching frameworks for diverse global audiences
2+ years years experience applying enterprise-level AI tools and a demonstrated track record of learning the AI landscape quickly to enhance productivity, coaching, and content creation in an enablement context
Other Qualifications:
Master's Degree or equivalent experience in Business Administration, Organizational Development, Adult Learning, or a related field.
Deep knowledge of B2B revenue methodologies (e.g., MEDDPICC, Challenger, Value Selling), customer lifecycle processes, and coaching frameworks
Exceptional critical thinking and problem-solving skills, with a focus on identifying root-cause performance gaps
Excellent writing, editing, communication, presentation, and interpersonal skills
Demonstrated ability to influence and collaborate across all organizational levels, particularly with senior Revenue leaders.
Ability to work independently, drive focused initiatives, and mentor others
Deep knowledge of enablement analytics, leading/lagging indicators, and reporting leveraging AI
Hands-on experience with Enablement platforms (e.g., Highspot, Seismic; Gong, Clari Co-Pilot; Second Nature, Hyperbound) and Learning Management Systems (Workday Learning preferred)
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiter