Case Manager

Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Case Manager | Supported Accommodation Caboolture
Full Time | Maximum Term 6 Months
SCHADS Crisis Accommodation Level 2
Make a Real Difference in the Lives of People Experiencing Homelessness
Are you passionate about supporting individuals and families to overcome barriers and achieve housing stability?
The Salvation Army is seeking a dedicated Case Manager to join our Supported Accommodation team in Caboolture. This rewarding role will see you providing crisis intervention, assessments, case management and practical support to people experiencing or at risk of homelessness. This role will also be required to work on a roster basis at the Peninsula Support Hub also .
Working within a trauma-informed, strengths-based and person-centred framework, you'll empower clients to build resilience, improve social inclusion, secure stable housing and achieve positive long-term outcomes.
About the Role
As a Case Manager, you will provide both phone-based and face-to-face support within a community and residential setting. You'll work collaboratively with clients, internal teams and external stakeholders to deliver high-quality services that make a genuine impact.
Key Responsibilities
Conduct client assessments, intake and triage, identifying needs, risks and vulnerabilities
Respond to phone, email and walk-in enquiries with timely and effective support
Develop and implement individualised case plans with clients
Provide ongoing case management and advocacy support
Assist clients to access housing, support services and community resources
Complete referrals, safety planning and service coordination activities
Maintain accurate client records and case notes
Participate in case reviews, supervision and local networking opportunities
Work collaboratively within a multidisciplinary team to achieve positive client outcomes
Contribute to continuous service improvement initiatives
About You
To be successful in this role, you will bring:
Tertiary qualifications in Community Services, Social Work or a related field (degree qualifications highly regarded)
Demonstrated experience in case management, client assessment and support planning
Strong understanding of trauma-informed and person-centred practice
Exceptional communication and relationship-building skills
The ability to manage competing priorities in a fast-paced environment
High emotional intelligence and professional resilience
A genuine commitment to empowering vulnerable individuals and families
Essential Requirements
Current Queensland Working With Children Check (Blue Card) or ability to obtain
Current Australian Driver's Licence
Experience working in homelessness, housing, community services or a related human services sector
Join us and be a part of transforming lives through compassion, support and practical solutions.
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
· Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
· Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
· Flexible working arrangements.
· Access to EAP and health & wellness initiatives incl Fitness Passport
· Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
· Ongoing training and development opportunities that enhance on the job skills and proficiency.
· Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
About us
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration