Curbside Attendant (Part-Time)

Company Description
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We’re re-imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit www.ayrwellness.com.
Job Summary
The Retail Curbside Attendant is responsible for completing the processing of all incoming curbside orders from the online platform(s). All state compliance standards must be adhered to such as printing applicable product labels, providing order totals to customers, and providing good customer service for outbound calls to customers.
Duties and Responsibilities
Pulling inventory from the sales floor and entering products into the customer’s sales order
Building and setting up profiles in Leaf Logix
Updating all steps during the process of applicable software program applications
Creates an exceptional customer service experience with guests through education, knowledge of products, and salesmanship
Answer customer’s questions concerning price and use of merchandise during outbound customer calls
Comply with all state regulations pertaining to medical and/or retail sales
Comply with all cash handling policies and procedures
Report on all issues to management
Keeps up to date all regulations and policies including but not limited to; state/local regulation compliance, security protocols, access protocols, etc.
Maintains cleanliness of all surfaces and register area
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready
Qualifications
Must stay current and adhere to all policies and regulations of the state cannabis agency
Must meet age requirement as outlined by state cannabis agency
Able to pass all background checks as required by state cannabis agency.
Able to accommodate scheduling that may include varied shifts, weekends, and holidays
Maintain regular and punctual attendance
Must be able to communicate effectively with customers/caregivers and team members
Prior customer service experience in a hospitality, pharmacy, customer services or retail environment
Understanding and knowledge of cannabis products
Education
High school diploma/GED required
Experience
1-3 years working in a retail setting, cannabis a plus
Competencies (Knowledge, Skills, and Attitude)
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good
Direct reports
No direct r