Glean Administrator / Configuration & Release Management Resource

About USDM
USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.
As part of the USDM team, you have the opportunity to work with cutting-edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, DocuSign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real-time insights to improve business outcomes for USDM’s clients. Are you ready to make an impact and drive real digital transformation in life sciences?
Founded in Santa Barbara in 1999, USDM has grown to a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.
Nature and Scope of Job
Hiring a resource to administer, and support Glean implementations. This resource will coordinate configuration requests, change requests, releases, issues, and follow-up activities across business and technical teams. The resource will ensure that configuration changes are explicitly defined, properly approved, documented, executed on time, tested, and tracked through closure.
Primary Responsibilities
Administer Glean configuration in accordance with Client’s processes, access controls, security requirements, and documentation standards.
Receive, clarify, assess, and coordinate configuration requests.
Prepare complete change requests covering business justification, scope, configuration steps, impacted components, dependencies, risks, testing, implementation timing, rollback, approvals, and stakeholders.
Maintain current, traceable records of requests, decisions, configuration details, testing results, implementation status, and closure.
Prepare and submit release documentation, coordinate scheduling and execution, and support pre- and post-implementation validation.
Track requests, changes, releases, issues, risks, dependencies, owners, and due dates through resolution.
Proactively follow up with requestors, approvers, technical teams, vendors, security, and governance stakeholders; escalate delays and risks promptly.
Confirm that implemented changes meet requirements and document exceptions or outstanding actions.
Provide regular status reporting and maintain Glean procedures, configuration records, release documentation, and operational knowledge.
Identify recurring issues and opportunities to improve administration, change management, controls, and documentation.
Support audits, governance reviews, and other requests for complete, traceable records.
Additional Responsibilities
Performs other related duties and assignments as required
Required Qualifications
Experience administering Glean or a comparable enterprise SaaS, search, knowledge-management, collaboration, or AI-enabled platform.
Experience with configuration management, change control, release management, or IT service management.
Ability to translate business requirements into explicit, actionable configuration or technical requests.
Experience preparing implementation plans, test plans, validation evidence, and release documentation.
Strong organization, follow-up, communication, and stakeholder-coordination skills.
High attention to detail and commitment to accurate, audit-ready documentation.
Ability to identify ambiguity, document decisions, manage multiple deadlines, and drive work to closure.
Experience in a regulated, quality-focused, or highly governed environment preferred.
Preferred Qualifications
Glean or comparable enterprise search, knowledge-management, or generative AI platform experience
Familiarity with identity and access management, content connectors, permissions, data governance, and integrations
Experience with Jira, ServiceNow, Azure DevOps, or similar tools
ITIL, PMP, Scrum, or comparable certification
Pharmaceutical, life sciences, healthcare, or other regulated-industry experience
Education & Certifications
Bachelor’s degree in Computer Science or Information Systems or related field.
Master’s Degree preferred
Working Conditions
The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.
Unless reasonable accommodations can be made, while performing this job the staff member shall:
Prolonged periods of sitting or standing at a desk and working on a computer in an environmentally controlled home office environment.
Operate other office productivity machinery, such as a calculator, scanner, or printer.
Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations.
Equal Opportunity Statement
USDM Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer
This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. USDM Life Sciences reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Compensation
Salary/Hourly Rate Range (W2): USD 70.00 - 80.00
The base salary/hourly rate range represents the anticipated low and high end of the USDM’s compensation range for this position. Actual salaries/hourly rates will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role. The compensation described above is subject to change and could be higher or lower than the range described based on market survey data or budget.
Full-time employees are eligible for health, vision, and dental insurance, life insurance, short and long-term disability, hospital indemnity, accident, and critical care coverage.
Both full and part-time employees, who are at least 21 years of age, are eligible to participate in USDM's 401k plan. Full and part-time employees may be eligible for paid time off.
All employees are eligible for USDM's rewards and recognition program.
For more details about our benefits, visit us here: https://usdm.com/careers

Work arrangement
Yes