Customer Support Representative

Company Description
ArmyNavyOutdoors.com is an online military surplus store specializing in genuine U.S. Government Issue (USGI) gear for individual customers, government agencies, NGOs, and disaster relief organizations. Based out of an 80,000-square-foot warehouse in Greenville, TX, we are an independent business with no corporate red tape.
We are looking for a dependable, personable, and thoughtful person to join our team as a Customer Support Representative. This is a full-time remote position providing customer support by email, phone, and other online tools.
What You'll Do
Answer customer questions about products, orders, shipping, and availability
Assist customers with placing and modifying orders
Process returns and exchanges
Resolve shipping, billing, and fulfillment issues
Help customers select the right products for their needs
Troubleshoot everyday customer and order issues and find practical solutions
Work with our warehouse and operations teams when an issue requires follow-up
Document customer interactions and follow through until issues are resolved
Support B2B customers and government agencies as needed
Share customer feedback that can help us improve
What We're Looking For
The right person for this role is someone who likes people, communicates well, and takes pride in helping others.
You should be:
Friendly, professional, and comfortable having a conversation with customers
A good listener who takes the time to understand the issue before responding
Someone with good judgment and common sense
Comfortable solving problems and finding practical solutions
Dependable and willing to take ownership of a problem from beginning to end
Organized and attentive to detail
Able to manage multiple requests and priorities
Comfortable working independently in a remote environment
Comfortable learning new software, e-commerce platforms, and support systems
An effective communicator, both in writing and on the phone
Previous experience in customer service, retail, e-commerce, logistics, or military/outdoor gear is helpful, but we are more interested in the person behind the résumé.
We can teach you our products and systems. What matters to us is that you are reliable, willing to learn, comfortable talking to people, and genuinely care about doing a good job.
The Person We're Hoping to Find
We are a small, independent company, and that means every person on our team matters. We don't have layers of corporate management or a script for every situation. We need someone who can use good judgment, communicate with customers and coworkers, and take responsibility for getting things done.
If that sounds like you, we'd love to hear from you.
Location: Texas
Position: Full-time, remote

Work arrangement
Yes