AR - Voice BPO

Position Details
• Process: Accounts Receivable – Voice (Healthcare)
• Location: Mumbai (Marol Andheri) / Chennai (Arcot Road, Vadapalani) /
Ahmedabad (Prahlad Nagar Off S.G. Highway)
• Experience: Freshers & candidates with 1+ year of experience in Voice Process
• Education: Any Graduate / Undergraduate
• Shift Timings:
o 8:00 PM to 5:00 AM
o 5:30 PM to 2:30 AM
• Transport: Only drop facility will be provided.
Job Description
• Make outbound calls to insurance companies for claim status and eligibility
verification.
• Follow up with insurance carriers based on appointments received from clients.
• Work on outstanding claims and Accounts Receivable (AR) reports received from
clients or generated through client-specific software.
• Contact insurance companies to obtain the status of unpaid claims.
• Document claim denials and take appropriate further action.
• Be flexible to work on voice-based processes as per business requirements,
including Insurance Follow-Up, Patient Calling, Provider Outreach, etc.
• Maintain accurate individual daily logs and complete assigned targets within
defined timelines.
• Perform assigned tasks with speed, accuracy, and adherence to client SLAs.
• Work collaboratively with team members to achieve common business goals.
• Follow all applicable information security requirements, client/project guidelines,
business processes, quality standards and company policies.
• Escalate issues or concerns to the reporting manager/senior team members in a
timely manner.
Salary Slabs
1–2 years: 25k
2–3 years: 30k
3+ years: Up to 40k

Work arrangement
No