Area Operations Manager

Company Description Chaiapps is one of the fastest growing chai chains in India, focused on delivering consistent, high-quality chai and snacks across its outlets. The company is expanding rapidly and building a strong presence in major cities, including Delhi. Chaiapps emphasizes efficient operations, friendly service, and a welcoming environment for guests. Team members are encouraged to grow with the brand and contribute to process improvements. The organization values reliability, customer focus, and a passion for food and beverage retail.
Role Description The Area Operations Manager is a full-time, on-site role based in Delhi, India, responsible for overseeing multiple outlets within the assigned territory. This role includes managing daily store operations, ensuring adherence to standard operating procedures, and monitoring inventory, staffing levels, and hygiene standards. The Area Operations Manager will track sales performance, implement promotional activities, and support outlet teams in achieving revenue and customer satisfaction targets. The position involves training and mentoring store managers and staff, conducting regular audits, and resolving operational issues promptly. The Area Operations Manager will collaborate with central teams on new initiatives, report key metrics, and drive continuous improvement in efficiency, service quality, and brand consistency.
Qualifications
Demonstrated experience in multi-store or area-level operations management within retail, QSR, or food and beverage environments.
Strong skills in team leadership, staff training, performance management, and conflict resolution.
Ability to analyze sales reports, control costs, manage inventory, and implement process improvements.
Proficiency in basic computer applications and comfort working with POS systems and operational dashboards.
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Proven capability to work on-site, travel between outlets within Delhi, and manage time across multiple locations.
Bachelor’s degree in Business, Hospitality Management, or a related field preferred; relevant experience may substitute.
Customer-centric mindset, strong problem-solving skills, and willingness to work flexible hours as per business needs.

Work arrangement
No