Specialist, Agency Strategy

The opportunity
This role supports the Head of Agency Strategy and Operations in driving agency business growth and ensuring smooth, efficient operational support. Key areas include administration, expense management, reporting, process documentation, stakeholder communications, and strategic initiatives.
Position Responsibilities:
Draft and maintain agency process and communication documents, including standard operating procedures (SOPs), forms, approval papers, and memos.
Support strategic initiatives by developing strategy decks, tracking projects and KPIs, and preparing stakeholder communications.
Strengthen agency processes and controls by ensuring that SOPs and forms are accurate, current, and properly maintained.
Support expense management by working with Finance to monitor spending regularly and coordinate with stakeholders on cost control and budget alignment.
Maintain complete and accurate hard-copy and electronic records to support reviews and audits.
Process Agency Operations expense payments, cash advances, and clearances accurately and on time.
Coordinate contract and agreement renewals with Procurement, Legal, and Finance, including rental, medical insurance, and meeting room support agreements.
Coordinate communications with Agency Services and sales leaders to support timely alignment and execution.
Perform other duties as assigned by the line manager.
Required Qualifications:
At least one year of relevant work experience.
A bachelor’s degree, preferably in communications, finance and banking, management, business administration, or a related field.
Good command of English, with strong written communication skills preferred.
Sound analytical, digital, and financial acumen.
Preferred Qualifications:
A good understanding of business culture and professional conduct.
Strong problem-solving and analytical capabilities.
A results-oriented mindset, with the ability to manage competing priorities and multiple projects.
Strong stakeholder management skills.
Excellent interpersonal and relationship-building skills.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement
In Office