After Sales Service

Responsibilities:
Manage daily after-sales cases. Coordinate and track equipment handover, repair, maintenance, project technical support and service marketing. Ensure full case closure and improve customer experience.
Attend systematic pre-job training in China upon onboarding. Master product structure, commissioning procedures, repair techniques and maintenance specifications as well as internal business workflows.
After passing training assessment, take long-term overseas assignment. Own end-to-end local after-sales service, technical support and customer relationship management in assigned region, and resolve customer equipment & service issues in a timely manner.
Job Requirements：
Education & Major: Bachelor’s degree or above, major in Mechatronics, Refrigeration or related fields with solid professional knowledge.
Experience: Hands-on after-sales service experience in relevant industries, familiar with equipment repair, maintenance and commissioning processes.
Language: Fluent English (listening, speaking, reading & writing), capable of independent customer communication overseas.
Preferred: Hold US EDA visa / US work visa / US green card.
一、岗位职责
1、负责日常售后案件处理工作，统筹跟进交机、设备维修、设备保养、项目技术支持、服务营销等各类售后案件，保障售后工作高效闭环，提升客户服务体验。
2、入职后先参与国内系统化岗前培训，熟练掌握公司产品结构、调试流程、售后维修、保养规范等核心专业技能及业务流程。
3、培训考核通过后，长期外派海外驻场，全权负责指定区域内的产品售后、技术支持、客户维护等全流程服务工作，及时解决客户设备使用及售后相关问题。
二、任职要求
1、学历专业：本科及以上学历，机电、制冷等相关专业，专业基础扎实。
2、工作经验：具备相关行业售后服务工作经验，熟悉设备售后维修、保养、调试相关工作流程。
3、语言能力：英语听说读写流利，能独立开展海外英文对接工作。
4、优先条件：有美国EDA签证/美国工签/美国绿卡。

Work arrangement
Yes