Senior Short-Term Rental Operations Coordinator

About Us
HostConnect is a short-term rental management company based in Pittsburgh, PA. We manage 40 doors across 12 properties and are growing our international remote team. Our processes are well established, and our management team works alongside you every day.
About the Role
We are looking for a Senior Short-Term Rental Coordinator to keep our daily operations running smoothly. You will coordinate guest communication, cleanings, and vendors, and make sure every guest has a 5-star experience. This role is ideal for someone who is highly organized, detail-oriented, and enjoys following clear processes.
Responsibilities
Manage guest communication, bookings, and inquiries across all properties
Coordinate cleaning teams, maintenance vendors, and supply restocking
Handle urgent issues such as lockouts, guest complaints, and cleaning problems
Keep task management and messaging systems organized and up to date
Ensure 5-star guest experience standards are met at every property
Requirements
Fluent verbal and written English (B2+ minimum, C1 preferred)
Highly organized and detail-oriented
Proactive, takes ownership, and solves problems independently
University degree
Proficient with Microsoft Office and Google Workspace
Available and responsive throughout the workday for urgent issues
Reliable high-speed internet and a quiet, professional workspace
Nice to Have
Russian language proficiency
Experience in customer service, hospitality, or short-term rental operations
Schedule & Compensation
Full-time, remote
8:30 AM – 4:30 PM New York time (ET)
6 days per week, Saturday off
$1,100 – $1,400 USD per month, depending on experience
Growth opportunities: increased compensation and responsibility based on performance

Work arrangement
Yes