Customer Support Executive

Job Description: Customer Support Executive
Location: Gurugram, Haryana
Experience: 1-3 Years
Work Type: Full Time | 6 Days a Week
About the Role:
CASEGEAR is looking for an experienced Customer Support Executive with a background in D2C / E-commerce brands. The ideal candidate should understand online customer journeys and be comfortable handling queries across multiple channels.
Key Responsibilities:
Handle customer queries through calls, WhatsApp, email & ticketing systems.
Resolve issues related to orders, deliveries, NDR, RTO, returns, exchanges & refunds.
Manage orders and customer information on Shopify.
Track shipments and resolve delivery issues using Shiprocket.
Handle calls through IVR / cloud telephony tools.
Coordinate with logistics, warehouse and internal teams for quick resolution.
Maintain support tickets, follow-ups and customer feedback.
Skills and Qualifications:
1–3 years of Customer Support experience, preferably with a D2C / E-commerce brand.
Hands-on experience with Shopify & Shiprocket.
Familiarity with ticketing software and IVR tools.
Good communication skills in English & Hindi.
Strong problem-solving skills and a customer-first attitude.
Benefits:
• Competitive salary between ₹25K - ₹35K per month.
• Opportunities for growth and career advancement.
• Friendly and supportive work environment.
• Training and development programs to enhance skills.
⭐ D2C brand experience with hands-on Shopify, Shiprocket and ticketing software experience will be strongly preferred.
📩 Apply: Send your resume to work@casegear.in
#Hiring #D2C #CustomerSupport #EcommerceJobs #Shopify #Shiprocket #GurugramJobs #HiringNow

Work arrangement
No