Disaster Support Specialist

Location: Global
About Us
Mayday.ai is a centralized, AI-based platform providing real-time disaster and incident information services. Our mission is to help save lives, reduce costs, and democratize pertinent disaster information when needed most.
Responsibilities
Monitor events using Mayday.ai’s software, initiating internal or emergency responses based on defined criteria.
Accurately capture event information and confirm the accuracy of data recorded in event details.
Handle inbound telephone calls related to events/customer requests and transfer calls as required.
Process events in a timely manner within defined time intervals.
Place outbound calls relating to events received, including calls to government agencies, first responders, insurance, utility companies, civilians, and other entities as required.
Qualifications
Post-secondary education in a related field is preferred.
Previous experience in a call center or dispatch environment.
Proficiency with MS Office Suite (Word, Outlook, Excel, etc.).
Ability to listen attentively and use information provided by customers to tailor responses and actions to meet their specific needs.
Strong customer service, analytical, and decision-making skills.
Superior attention to detail.
Ability to work independently and as a member of a team.
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Allow only pdf,doc and docx files.

Work arrangement
Yes