Customer Success Specialist

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.
Job Title: Customer Success Specialist
About Virtustant
Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.
About The Role
Help our clients' customers get the most out of their products, from onboarding to renewal.
Responsibilities
Onboard new customers and guide them through setup
Be the main point of contact for a portfolio of accounts
Run check-in calls and track account health
Spot risks and upsell opportunities
Gather customer feedback and share it with product and sales
Keep the CRM up to date
Requirements
2+ years in customer success, account management or customer support
Advanced English (C1 or higher)
Strong communication and relationship-building skills
Experience with CRMs (HubSpot, Salesforce or similar)
Organized and proactive
Nice To Have
SaaS experience
Tools like Intercom or Gainsight
English Level
Advanced (C1 or higher), written and spoken
Schedule
Full time, US business hours
What We Offer
100% remote work from your home country
Long-term positions with US-based companies
Payment in USD or local currency, according to your preference
Ongoing support from the Virtustant team
This Is An Open Application
We're always hiring for this role. Apply once and we'll contact you as soon as a position with one of our clients matches your profile.

Work arrangement
Yes