Center Head- Education Platform

BNSP Education Private Limited
*Location:* Berhampur, Odisha
*Employment Type:* Full-time, on-site
*Reporting To:* Operations Manager
*About the Role*
We are looking for an organised, responsible and proactive Centre Head to manage our offline coaching centre for Classes 9–10 and CHSE Classes 11–12 Science.
You will coordinate teachers and staff, ensure smooth classroom operations, support students and parents, and maintain a positive learning environment. The centre integrates offline teaching with online streaming and recorded classes.
*Key Responsibilities*
*Class Scheduling and Staff Coordination*
- Prepare and manage class schedules in coordination with teachers and the Operations Manager.
- Monitor staff attendance, punctuality and completion of assigned duties.
- Coordinate substitutions, rescheduled classes and timely communication of changes.
- Ensure classrooms, teaching materials and equipment are ready before each session.
*Student Support and Parent Communication*
- Monitor student attendance, participation and feedback.
- Follow up on absenteeism and coordinate support for students who need additional attention.
- Address student, parent and teacher concerns professionally, escalating unresolved matters when required.
- Organise parent–teacher meetings and communicate student progress regularly.
*Tests and Academic Coordination*
- Coordinate tests, assessments and mock examinations with the teaching team.
- Arrange question papers, seating, invigilation and result compilation.
- Follow up with teachers on evaluation, progress reports and doubt-clearing sessions.
- Maintain accurate student and assessment records.
*Centre Administration and Upkeep*
- Supervise daily classroom readiness, cleanliness, hygiene and housekeeping.
- Coordinate maintenance of furniture, equipment and essential facilities.
- Maintain student discipline and orderly movement during arrivals, breaks and departures.
- Ensure assigned staff follow centre procedures and complete daily operational checklists.
*Hybrid Classes and Recording Management*
- Coordinate with teachers and technical staff for live streaming and class recordings.
- Ensure recordings are correctly labelled, organised and uploaded on time.
- Check that uploaded classes are accessible and report technical issues promptly.
*Promotion and Admissions Support*
- Coordinate local promotional activities, banners, events and demonstration classes with the marketing team.
- Support student and parent enquiries and coordinate follow-ups with the counselling team.
- Help ensure that information shared about courses, schedules and facilities is accurate.
*Reporting*
- Submit regular updates on attendance, class completion, assessments, enquiries and operational issues.
- Maintain an action tracker and follow up until assigned issues are resolved.
*Candidate Profile*
- Graduate in any discipline.
- Preferably *2+ years of experience* in coaching-centre administration, school coordination, education operations or a similar supervisory role.
- Strong communication skills in *Odia and English*.
- Ability to coordinate teams, handle parent concerns and manage multiple priorities.
- Working knowledge of Excel/Google Sheets, email, WhatsApp and basic digital platforms.
- Comfortable coordinating smart-classroom equipment, online classes and recording uploads.
- Willingness to work according to an agreed roster supporting morning and evening batches.
*What We Value*
Ownership, punctuality, clear communication, accurate record-keeping and a student-focused approach.
*Compensation:* Based on experience and suitability; discussed during the interview.

Work arrangement
No