ATR - Material Account Manager

Job Description:
About us
ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.
From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.
ATR Eastern Support (AES) based in Singapore is the primary hub for supporting the Asian and Pacific regions. The dedicated team comprises departments such as Support & Services, Quality, HR, Commercial and Finance.
If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!
Our leadership profile:
People Centric Entrepreneurial Inspiring Exemplary Innovative Humble
At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!
We are looking for a Material Account Manager to come onboard in our Services directorate.
Your Mission
The Materials Manager serves as the strategic liaison between ATR’s Global Supply Chain and its regional operators. Following the implementation of the New Back Office (NBO), this role is designed to transition from transactional processing to high-level account management. The primary objective is to act as the "Voice of the Customer" within ATR, ensuring operational continuity, material availability, and long-term strategic planning for assigned operators.
ACTIVITIES
Customer Engagement & Strategic Planning
Voice of Customer (VoC): Conduct structured customer reviews and site visits to identify material pain points, expectations, and operational requirements.
Backlog Management: Maintain real-time oversight of customer priorities and urgent requirements to ensure supply chain alignment.
Performance Benchmarking: Analyze material support KPIs, present performance data to operators, and establish collaborative Action Plans.
Material Forecasting: Collaborate with operators on maintenance forecasting (C-Checks, major components) and line maintenance stock strategies to ensure proactive parts provisioning.
Internal Stakeholder Management & Advocacy
Commercial Support: Provide the Commercial and Sales departments with competitive market intelligence and assist in developing value-based propositions to customers.
Supply Chain Optimization: Act as a conduit for the Supply Chain team, providing demand visibility and accurate prioritization to improve inventory lead times.
Internal Communication: Serve as the primary internal focal point to synchronize Technical, Commercial, Supply, and Repair departments for seamless service delivery.
Escalation & Operational Enablement
AOG Resolution: Support the resolution of complex Aircraft on Ground (AOG) scenarios where standard inventory is unavailable, reflecting customer operational situation as accurately as possible to ATR AOG Desk.
Level 2 Support: Act as the escalation point for the New Back Office (NBO) to resolve highly complex or non-standard material queries.
Risk Mitigation: Identify potential material dissatisfaction or supply risks and communicate them to Customer Support Directors (CSD) to manage customer expectations efficiently.
About you
EXPERIENCE SKILLS
Minimum Diploma or ‘A’ Level; Degree in Logistics or Aviation preferred.
Minimum 2 years within the Aviation industry (Materials/Supply Chain/Technical Support).
Proficiency in SAP (MM/SD modules) and Microsoft Office (Advanced Excel).
Professional fluency in written and verbal English.
SOFT SKILLS
Stakeholder manager: Ability to lead without authority and align diverse internal departments (Supply, Repairs, Commercial) to prioritize customer needs.
Conflict resolution: Ability to maintain a professional demeanor and find mutually beneficial solutions during high-pressure situations like AOG or material shortages.
Interpersonal skills: Ability to translate complex supply chain data into clear, actionable insights for both airline operators and ATR senior management.
Our Recruitment Process
The Manager will contact you
Innovative and digital assessment
To get to know you better: interview with the Manager, HR Recruiter, Managing Director
What we offer
Highly competitive compensation package
Work-life balance (remote working, paid time off…)