Customer Service Staff

JOB DESCRIPTION:
MAIN PURPOSE OF THE ROLE
Individual contributor that works under limited supervision.
Applies subject matter knowledge.
Requires capacity to understand specific needs or requirements to apply skills/knowledge.
MAIN RESPONSIBILITIES
• Receives telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and
procedures.
• Uses computerized system to gather information and confirm sales prompted by incoming calls.
• No selling responsibilities are involved with this activity.
• Typically transfers calls to appropriate person as necessary.
• May answer inquiries, resolve problems, and promote products/services.
• Requires general knowledge of company, products, and/or services.
QUALIFICATIONS
Education
Education Level Major/Field of Study or Equivalent
Technical Diploma (± 12 years)
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Customer Service
DIVISION:ANI International Nutrition
LOCATION:Vietnam > Ho Chi Minh City > Flemington Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Not specified
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)