Site Reliability Engineer - Network Operations

About Us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What You'll Do
The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams.
The day-to-day
As a Site Reliability Engineer, you will:
Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions
Participate in and provide feedback on product design, especially regarding reliability and availability
Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design
Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution
Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues
Drive monitoring and automation initiatives
Create and present Performance reports for technical and management stakeholders
Work closely with Engineering teams to communicate and prioritize the service impacting issues
Reproduce and test the Customer issues in the Lab
Develop Automated scripts and tools to Enable monitoring of the Service
Be part of on-call rotations
What You'll Need
5+ years experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers
5+ years experience in Network Operations or Product Support
Advanced knowledge of modern programming languages, especially Python
An ability to understand large complex systems and a passion to constantly improve environments
Strong networking knowledge: TCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA
Set priorities and work efficiently in a fast-paced environment
Demonstrated ability to deliver results on time with high quality and attention to detail
Demonstrated ability to work with ambiguous requirements, adapt, and learn
Experience with data analytics tools(Splunk, Kibana)
Keen (data-driven) decision making skills under incomplete information
Excellent face-to-face and remote customer rapport
Bachelor’s degree in electrical engineering, Computer Science, or Computer Engineering
Up to 10% travel
What Will Help You On The Job
Experience analyzing data and trending to gain operational efficiencies
Telecom or related operational service experience, especially wireless networks
Previous technical role in a DevOps/SRE workflow
Experience with Satcom technology
Experience/knowledge GCP, AWS, Big Query
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Work arrangement
No