Director of Operations REMOTE

About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview And Responsibilities
Job Summary
We are seeking a dedicated Director of Operations - REMOTE to join our team. In this position, you are responsible for setting departmental and individual goals based on company objectives and communicates those goals effectively to staff. Develop strategies and action plans to achieve department goals, create objective and measurable criteria that will be used to gauge the results of individual staff's actions, also plan, prioritize, and direct work assignments, develop incentives and tools to help staff meet individual and departmental goals. Also responsible for monitoring the staff's performance and their efforts toward department goals, evaluate the financial performance of their department on a scheduled basis and interface with respective staff and other managers to assure corrective action is taken when problems are identified and hold others accountable in a constructive manner and guide staff through difficulties to achieve department goals and maintain documented improvement plans and staff success. This position offers a salary range of $80,000–$90,000 per year, depending on relevant experience and the state where the employee is hired.
100% REMOTE Work from Home day one of employment; Must live in the US
Essential Job Duties And Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Accountable for BPO process efficiency
Accountable for the financial and operational performance of the CSR teams in multiple locations
Adheres to and implements all company policies and procedures
Conducts regular performance reviews for all direct reports and approves all performance reviews for all team members reporting up through Director of Operations
Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
Keeps current on industry and market place trends
Key focus with interdepartmental relationships at a local, area, region and corporate level
Maintains accurate records at location level for compliance purposes
Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location’s compliance with applicable policies and procedures
Maintains appropriate documentation regarding personnel performance
Maintains working knowledge of product reimbursement guidelines
Makes sure team members receive and complete necessary training and provide seamless service to patients
Manage location needs including maintenance and repair requests
Monitors and acts on the team’s growth plan in order to achieve or exceed the location’s budgeted goals
Provides leadership and accountability within division to drive operational excellence including ticketing efficiency, accuracy and timeliness
Reports directly to the division Vice President
Reviews and approves employee timecards for payroll
Reviews and approves expense reports for division employees
Reviews and approves invoices for Wound Care Division
Works with location employees, referral sources, patients and management team to grow revenue and maintain high level of upfront cash collections
Performs other duties as assigned
Travel
Travel required up to 20% of time
Qualifications
Employment is contingent on
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Required Education And/or Experience
High school diploma or GED equivalent, required
Preferred Education And/or Experience
Bachelor’s degree and/or a minimum of five years’ experience in RT/DME sales or healthcare industry sales, preferred
Experience with medical equipment, preferred
Medical terminology, preferred
Five years of related work experience, preferred
Proven track record of sales success and strong sales skills
Understand sales analysis, revenue management and basic corporate financial structure
Prior experience with Advanced Wound Dressing products
Skills And Competencies
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Machines, Equipment And Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
Lift and carry office equipment at times
Requires close vision to small print on computer and/or tablet and paperwork
Requires sitting, walking, standing, talking and listening
Travel via airplane and/or vehicle
Utilize computer for extensive hours
Rotech Information
Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account.
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Work arrangement
Yes