Guest Relations Officer - Mandarin Speaking | AYANA BALI

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards
Requirements
Indonesian Citizen only
Minimum of 1 year experience in the same position in a large luxury resort.
Fluent in Mandarin, with certified language test (minimum HSK 3)
Experience in operating OPERA system.
Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

Work arrangement
No