Payment Assurance Officer

About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering across Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.
About the Role
Team Global Express is seeking a Payment Assurance Officer to join our Commercial team on a full-time, permanent basis.
This role offers flexibility to be based at one of our locations in Eastern Creek NSW, Banksmeadow NSW, Melbourne Airport VIC, St Kilda VIC or Newcastle NSW.
Working Monday to Friday, 9:00am – 5:00pm, you will be responsible for ensuring accurate and timely payments to our subcontractors and service partners. You will investigate payment discrepancies, manage queries and disputes, review payment data and support improvements to our payment processes.
You will work closely with Operations, Finance and Service Partners to ensure payments are processed correctly and in line with company policies and agreements.
Key Responsibilities
Review and reconcile subcontractor and service partner payments to ensure accuracy.
Investigate and resolve payment discrepancies, including overpayments and underpayments.
Manage payment queries and disputes in a timely and professional manner.
Audit payment records, invoices, spreadsheets and supporting documentation.
Analyse payment data and prepare weekly and monthly reports.
Ensure payments comply with relevant agreements, rate cards and internal procedures.
Work closely with Operations, Finance and other stakeholders to resolve payment issues.
Support the automation of payment processes, including reconciliation and onboarding of service partners.
Identify opportunities to improve processes, reduce errors and increase efficiency.
Maintain accurate records and documentation for reporting and auditing purposes.
About You
We are looking for someone with strong attention to detail, good analytical skills and the ability to investigate and resolve payment issues.
Ideally, you will have:
Previous experience in Finance, Payroll, Accounts or Administration.
Intermediate to advanced Microsoft Excel skills.
Experience working with payment data, reconciliations or financial reporting.
Strong analytical and problem-solving skills.
Excellent attention to detail and accuracy.
Good written and verbal communication skills.
Confidence in managing queries and resolving disputes.
Ability to manage competing priorities and meet deadlines.
Strong stakeholder management skills.
Ability to work independently and as part of a team.
Experience in payment auditing, data analysis or process improvement will be highly regarded.
Why Join Team Global Express?
Full-time permanent opportunity, Monday to Friday, 9:00am – 5:00pm.
Choice of location across Eastern Creek, Banksmeadow, Melbourne or Newcastle.
Supportive and collaborative team environment.
Opportunity to contribute to process improvements and automation projects.
Career development and growth opportunities.
Be part of a leading Australian transport and logistics business.
Interested?
If you have strong attention to detail, enjoy working with data and have experience in payment processing or financial administration, we would love to hear from you.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.