Service Specialist

About us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About the role
Operating in a fast-paced environment, this role requires high computer literacy and strong administrative, clerical, and data entry skills. The Specialist will manage multiple distinct operational processes, demonstrate strong multitasking capabilities, learn a suite of software tools, and maintain high process flexibility to jump between tasks seamlessly based on operational demand. Strict attention to detail, rapid typing speed with high accuracy, exceptional communication, and dependable attendance are critical to success.
About the team
The Service Specialist I position is designed to be an integral part of the Operations – Business Services Teams. This position focuses on providing level-one support for customers by focusing on continuous improvement, efficiency, and providing a consistent level of service for customers and support for the Operations – Business Services Teams.
What will you be doing?
Administrative, Clerical & Data Entry: Perform daily clerical tasks, precise data entry, ticket routing, and record management across internal operations databases with zero-to-minimal errors.
Multi-Process Execution: Master and execute multiple core operational processes (e.g., tracking, issue resolution, customer inquiry routing, carrier communication) while maintaining high accuracy and service levels.
Task & Process Flexibility: Pivot and shift rapidly between different processes as real-time volume demands change, ensuring balanced support across the Operations – Business Services Teams.
High-Volume Multitasking & Typing: Efficiently input data and handle multiple tasks, ticket threads, and active workflows concurrently using fast and accurate typing skills.
Tool & Computer Literacy: Demonstrate proficiency across internal software tools, Microsoft Office applications, and Salesforce to navigate digital workflows efficiently.