Product Designer (B2C)

As a Staff Product Designer, you're capable of running discovery research with homeowners, creating journey maps and task flows, conducting user interviews, whiteboarding task flows, mocking up interface screens, and prototyping solutions for testing - including AI-assisted prototyping tools that speed up how fast ideas go from concept to validation. You set a strong example and provide thoughtful direction within the team, often acting as a mentor and coach. You're known across the company for your creativity, leadership, and innovation.
This is an opportunity to shape a brand-new consumer entry point into one of the largest platforms disrupting the home services industry, and to help define what AI-first consumer product design looks like at ServiceTitan's growing Bangalore hub.
Build positive, collaborative relationships across product, engineering, marketplace operations, and research to explore, build, and ship your work
Develop deep expertise across the consumer booking funnel, with a focus on where Titan Intelligence and AI capabilities can meaningfully improve trust and conversion
Design human-AI interaction patterns for consumers, including confidence and trust cues on price estimates, human-in-the-loop review steps, and graceful handling of AI uncertainty or error
Quickly prototype solutions to visual and interaction problems, using AI-assisted design and prototyping tools to accelerate iteration
Talk to homeowners to understand their problems, current pain points, and comfort level with AI-driven features
Design experiences that are simple, elegant, and solve real problems for a first-time, often anxious, consumer
Use remote tools to whiteboard, create wireframes, and design in Figma, iterating toward a shippable solution
Validate product ideas through experimental design and research approaches, including testing AI feature outputs for usefulness and trust
Ship valuable, high-quality work without sacrificing speed
Help more junior designers build empathy for our users and advocate for user needs, especially as AI changes how they work
Represent our users in product strategy and roadmap discussions
Review product design work and give constructive feedback
Actively mentor designers, helping them build context, strong decision-making skills, and empathy for our users
What you'll bring
8+ years of experience designing consumer (B2C) products, particularly marketplace, booking, or on-demand services apps
Strong UX reasoning, with a proven ability to solve complex, ambiguous product problems through simple design solutions
Direct experience designing AI-powered or AI-assisted product features - for example, generative AI, recommendation systems, copilots, or agentic workflows - with a clear point of view on how to make AI experiences trustworthy and useful to a non-technical consumer audience
An outstanding portfolio showing a range of UX, interaction, and visual design work, plus idea generation or prototyping used to explore and convey design solutions
Deep experience with UX research and end-to-end ownership, taking a problem from discovery through shipped solution
Startup or fast-paced environment experience, with the self-starter mindset to match
High attention to detail in both visual design and copy, especially for a trust-sensitive, first-time-user audience
Excellent communication and presentation skills, with the ability to explain the "why" behind your design rationale to your team and stakeholders
A thought partner and leader others turn to for design judgment and point of view
Skills: b2c,ux,design

Work arrangement
No