Customer Success Manager (Multiplier experience)

We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.
This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.
Position: Customer Success Manager
Salary: PHP 50,000 - PHP 70,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.)
Working Hours & Conditions: Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote)
Holidays: TBD
Responsibilities:
Manage and maintain strong relationships with customers throughout their journey
Lead customer onboarding and ensure a smooth transition from implementation to ongoing support
Act as the main point of contact for assigned customers
Monitor customer engagement, satisfaction, and overall account health
Proactively identify and address customer concerns, risks, and potential churn
Handle customer queries, issues, and escalations in a professional and timely manner
Conduct regular customer check-ins and follow-ups
Support customer retention and renewals
Identify opportunities to improve customer experience and product adoption
Work closely with Sales, Support, Product, and Operations teams to resolve customer issues
Maintain accurate customer records, notes, and activities within CRM systems
Track and report on customer success metrics and account performance
Gather customer feedback and communicate relevant insights to internal teams
Requirements
Requirements:
3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role
Hands-on experience with Multiplier
Strong experience managing customer relationships and accounts
Proven experience with customer onboarding, retention, and renewals
Excellent written and verbal communication skills
Strong problem-solving and stakeholder management skills
Highly organized with strong attention to detail
Comfortable working with CRM and customer management platforms
Ability to work independently in a remote environment
Willingness to work Australian business hours
Nice to have:
Experience with Monday.com CRM and reporting platforms
Experience supporting Australian customers or businesses
Experience managing multiple customer accounts
Experience handling customer escalations and at-risk accounts
Benefits
Benefits
Competitive salary based on experience and skill set
100% remote role — work from home anywhere in the Philippines
Paid local holidays aligned with the Australian business calendar
Opportunities for training and professional growth
Work directly with a supportive Australian team — no agency middleman
Long-term engagement with a stable and growing business

Work arrangement
No