Business Operations Manager

Restaurant • Chemical Business • Wholesale Import & Export
(Permanent Work from Home)
Job Type: Full-Time | Permanent Work from Home (WFH)
Location: Work: Remote / Online
Working Days: Monday to Friday
Weekly Off: Saturday & Sunday
Working Hours: India: 8.30 PM to 4.30 AM
Working Hours: Chicago: 10.00 AM to 6.00 PM
The Operations Manager Should Take Ownership Of:
Daily follow-up with restaurant staff and managers.
Staff scheduling and schedule changes.
Employee attendance and time-clock issues.
Staff training coordination and follow-up.
Making sure employees understand their responsibilities.
Following up when employees do not complete assigned duties.
Daily sales and operational reports.
Customer and vendor follow-up.
Routine administrative work.
Tracking open issues until they are resolved.
Coordinating between employees, managers, vendors and the owner.
Identifying problems before they become major issues.
Escalating only matters that require the owner's decision.
The owner currently spends significant time following up with employees, checking schedules, solving daily staff issues, reviewing reports and training employees. The goal of this position is to transfer these responsibilities to one dedicated person so the owner can focus on higher-value activities such as business growth, sales development, purchasing, supplier relationships, new business opportunities, financial planning and strategic decisions.
The main purpose of hiring a Virtual Business Operations Manager is to reduce the owner's involvement in day-to-day operational follow-up, employee management, staff training coordination, scheduling and routine administrative work.
Restaurant Business - Operations Responsibilities
Manage and review staff schedules and attendance.
Check employee clock-in/clock-out, missing punches, late arrivals and overtime.
Review daily Toast sales reports and compare sales with labor costs.
Monitor online orders through DoorDash, Uber Eats and other platforms.
Prepare daily sales, labor and expense summaries.
Coordinate staff call-offs, shift changes and schedule adjustments.
Follow up with the restaurant manager and employees on operational issues.
Review opening and closing checklists and make sure duties are completed.
Track vendor invoices, purchases, maintenance issues and service appointments.
Monitor customer complaints, online reviews and follow-up actions.
Prepare a weekly restaurant management report for the owner.
2. Chemical Business – Operations Responsibilities
Coordinate customer orders, quotations and order follow-ups.
Communicate with suppliers regarding pricing, availability and delivery dates.
Maintain purchase orders, sales orders and invoices.
Track inventory and identify items that need to be reordered.
Follow up on customer payments and outstanding invoices.
Coordinate shipping and delivery arrangements.
Maintain organized customer and supplier records.
Prepare regular sales, purchasing and outstanding-payment reports.
3. Wholesale Import & Export – Operations Responsibilities
Coordinate purchase orders with overseas suppliers.
Track containers and international shipments.
Maintain commercial invoices, packing lists, bills of lading and other shipping documents.
Coordinate with freight forwarders, customs brokers and trucking companies.
Track customs clearance, import duties and tax payment deadlines.
Follow up on shipment status and expected arrival dates.
Maintain import/export documentation in an organized digital filing system.
Track supplier payments, customer payments and shipment-related expenses.
Assist with inventory and landed-cost tracking.
Prepare weekly import/export status reports for the owner.
Ideal Candidate
Previous experience in restaurant operations, business administration or operations management.
Strong Excel and reporting skills.
Experience with QuickBooks or similar accounting systems.
Experience with POS systems such as Toast is preferred.
Experience coordinating suppliers, customers and vendors.
Knowledge of import/export documentation and shipping is preferred.
Excellent written and spoken English.
Strong follow-up and organizational skills.
Available during U.S. business hours.
Comfortable communicating with employees and vendors by phone, email and messaging.
Able to handle confidential business and financial information.
Salary USD 500 per month.

Work arrangement
Yes