Assistant Manager

Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview*
Corporate Accounts Payable is performing various accounts payable activities. Primary activities include vendor set-ups and operations, employee reimbursements, vendor invoicing, cards maintenance etc. Vendor set-ups require creating vendor records on system for any payment to external vendor or employee of Bank. Employee expense reimbursement performs audit of travel and entertainment expense claims submitted by Bank employees. Invoicing function includes validation of vendor invoices to ensure compliance with Bank’s policies before payment to vendors. Team is also responsible for maintenance of corporate cards issued to Bank employees. Accounts Payable team caters to multiple regions across North America, EMEA, and APAC & LATAM
Job Description*
The incumbent will be supporting CAP operations for SPI 106356 (Receive & Process SAP Invoices), 102915 (Resolve End User Queries) , 102770 (Manage Payee Data), 102768 (Employee Expenses), 102914 (US Tax Reporting), 124494 (Global Card Program) and SPI 102904 (Receive & Process Oracle Invoices).
Key responsibilities include:
Provide governance and end-to-end oversight of Invoice Processing, EER, Payee Operations, Indirect Tax and related CAP processes.
Perform senior-level transaction reviews, exception handling and complex issue resolution while ensuring adherence to policies and controls.
Monitor and govern SLA, productivity, accuracy, aging, quality and risk metrics; drive corrective actions and sustainable improvements.
Execute compliance reviews, quality assurance programs and control testing activities to ensure audit readiness.
Partner with Business, Procurement, Technology and Operations stakeholders to resolve issues and drive process enhancements.
Lead process standardization, automation, AI/Copilot adoption and continuous improvement initiatives.
Support audit and risk management activities including issue identification, root cause analysis and remediation.
Coach and develop team members, ensuring effective succession planning, knowledge management and operational resilience.
Drive a culture of accountability, operational excellence, innovation and risk awareness across the team.
Support cross-training and contribute across other CAP functions including Vendor Setup, Concur, Cards and related operations as required.
Requirements*
Education*
Bachelor’s degree in commerce, Finance, Accounting, Business Administration or related discipline.
Post-graduation / MBA
Experience Range*
6+ years of experience in Accounts Payable, Finance Operations, Shared Services or Corporate Accounting environment
Foundational skills*
Strong knowledge of Accounts Payable operations including Invoice Processing, Vendor Management, Employee Expense Reimbursement, Corporate Cards and Payee Operations, Tax Reporting or Card Administration.
Proficiency in Microsoft Excel (advanced functions, data analysis, reporting and dashboarding)
Strong understanding of operational risk, controls, audit, compliance and quality assurance frameworks.
Excellent written and verbal communication skills with the ability to interact effectively with global stakeholders.
Strong problem-solving and analytical skills with the ability to manage complex exceptions and escalations.
Experience managing SLAs, productivity, accuracy, aging and quality metrics.
Knowledge of Robotics Process Automation (RPA), GenAI/Copilot and workflow automation solutions is preferred.
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Desired skills*
Working knowledge of SAP, Oracle, Concur, Ariba, GEP and automation tools.
Strong data analytics and reporting capabilities using Excel, Power BI, SQL or similar tools.
Prior experience in a Senior Reviewer, SME or equivalent governance role preferred.
Work Timings*
11:30 AM to 8:30 PM
Job Location*
Gurugram