Vice President, Client Onboarding

The Vice President, Client Onboarding (Internal: Client Onboarding Lead Analyst -
C13) is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
To lead the implementation of complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience.
Oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex deals).
Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams
Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization.
Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions
Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in “best practices” collateral.
Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals.
Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio.
Lead meetings and coordinate activities of the cross-organizational implementation teams
Chair the Board and Steering Committee meetings with all cross-functional team leads
Maintain solid relationships with key client and internal stakeholders
Partner with the client to escalate and manage critical issues to resolution.
Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders
Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
Manage project scope and apply the change control process.
Lead testing and solution validation efforts to ensure the solution meets the clients expectations and is line with contractual obligations and agreements
Ensure effective transition from project to production
Responsible for supporting the preparation of Request for Proposal responses; actively participate in prospective client presentations and demos
Identify opportunities for process improvements and contribute to department initiatives to implement process enhancement.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications:
5-8 years of experience
Wide organizational knowledge and cross-functional teamwork experience to deliver multi-work stream projects. Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees). Effective Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems; effective influence skills
Familiarity with Cash and Liquidity (LMS)products implementation.
Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent written and verbal communication skills. Excellent customer interaction and management skills. Negotiation and decision making/problem solving skills. Ability to work under high-volume workload and prioritize in an effective manner. Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank.
Project Management Certification by a reputable organization (i.e. PMI) is preferential.
Education:
Bachelor’s/University degree or equivalent experience, potentially Masters degree
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Job Family Group: Customer Service
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Job Family:Institutional Client Onboarding
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Time Type:Full time
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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